#adam-williams_unexpected
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- adam-williams_api, 14 hours ago, 17 messages
hollow kindle
👋
I just acceded your support case, and the team is still looking into this
They'll come back to you as soosn as possible
little lark
Yesterday, the person who responded to my thread had visibility of an internal issue
My assumption therefore is that you all do
so can you just give me a yes/no on whether you consider it to have been resolved or not?
hollow kindle
Yesterday, the person who responded to my thread had visibility of an internal i...
Yes I have visibility on all the information you provided, and the team is still looking into this. I'm affraid that we can't provide you an answer on that via this channel
The team will reachout to you back on that support case as soon as possible
little lark
I appreciate it's not your fault, but this is really poor:
- No status page incident
- No substantive response to the support case in over 12 hours
I have no confidence that if I move any traffic back to Stripe now that this issue has been resolved
Can you feed that back to someone?
it's always the same with the support cases as well, the first response is always useless and then it has to be escalated to someone with a clue
hollow kindle
I completly understand this, but I see a lot of activity on your case internally, which means it isn't stuck and the team is looking to unblock you as soon as possible
Don't hesitate to reach out back to us here if you didn't get a response in 24h
little lark
That's useful to know - thanks
hollow kindle
Sure, happy to help!