#adam-williams_api
nocturne sapphireBOT
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wicked badger
They all appear to be MasterCard. Mixture of different card brands, some of which I know for a fact support 3DS
dry oyster
Hello, thanks for the info. It looks like we recently detected an issue around this and my colleagues are actively investigating. Catching up on this
wicked badger
Thanks a bunch. I know this isn't quite the right channel but you guys have been really helpful in the past with prod-affecting incidents
dry oyster
Gotcha, I'm not seeing an update to share at the moment beyond that we are looking in to it. Keeping an eye on the investigation and will update here as we see more.
Or I can create a support case and follow up through email if you have to drop off the channel
wicked badger
I'll be around here for a little bit; need to send some comms out internally
Gotcha, I'm not seeing an update to share at the moment beyond that we are looking in to it. Keeping an eye on the investigation and will update here as we see more.
Cheers. I assume it's not bad enough to warrant a public status page post? (Not sure what criteria you guys use for this).
dry oyster
I'm honestly not fully privvy to those criteria and how we update that page.
Also my apologies I misunderstood how we handle this situation on this channel. Can you create a case through our contact page. Our support team can update you through there.
wicked badger
Yes - is there anything I should write in my case to help them link with whatever you've seen internally?
dry oyster
The info you provided should be plenty. That timeframe and those effected payments should help them link it up