#aeropuertomc_api

1 messages · Page 1 of 1 (latest)

prisma kestrelBOT
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oblique stream
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👋 Hi there! Let me take a look

tight glade
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Hi, hello. Let me know if you need more info to troubleshoot

oblique stream
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Can you share the request ID where you get that error message?

tight glade
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What would be an unexpected event?

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No, it was a financial_connections.account.created event caused by the user adding an account via de FinancialConnections flow

oblique stream
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An event where you're not seeing account information that you expect

tight glade
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Well, then yes

prisma kestrelBOT
tight glade
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So the event is missing the data.account_numbers param

plain apex
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👋 Hey, taking over here, just taking a look

tight glade
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👍

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Here, another event:

{
  "object": {
    "id": "fca_1SwUCZG3Bht1LHJQ9Cf2fNKG",
    "object": "financial_connections.account",
    "account_holder": {
      "customer": "cus_SjCJ9xcrzCa0tr",
      "type": "customer"
    },
    "account_numbers": null,
    "balance": null,
    "balance_refresh": null,
    "category": "cash",
    "created": 1770065911,
    "display_name": "HOUSE CHECKING",
    "institution_name": "The Halstead Bank",
    "last4": "8433",
    "livemode": true,
    "ownership": null,
    "ownership_refresh": null,
    "permissions": [
      "payment_method"
    ],
    "status": "active",
    "subcategory": "checking",
    "subscriptions": [],
    "supported_payment_method_types": [
      "us_bank_account"
    ],
    "transaction_refresh": null
  },
  "previous_attributes": null
}
plain apex
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Thanks. And just to confirm, if you request the object with a request like req_8J4Jm99nkC6Ctc above, it's still missing the account_numbers?

tight glade
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yes

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sorry for the delay

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actually, the json above is from the api response

plain apex
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Yes, I see now that it seems we don't seem to have received the account numbers from the financial institution. I'm not sure why this would be though, so could I ask you to send us a support ticket so that this can be investigated?

tight glade
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Any idea on what the causes might be?

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As far as I know, the Halstead bank is a supported institution

plain apex
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Not sure tbh. I haven't been able to find any similar issues with this institution, so we'll probably need to loop in the owning team to determine the cause

tight glade
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When you say you "haven't received the account numbers from the financial institution" does this mean a problem with the institution or Stripe, but not something on our side, right?

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Or is there something that we should be doing different?

plain apex
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Yes, as far as I can see, there don't appear to be any issues with your requests

tight glade
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Ok, thanks. That helps

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So we can inform our customers