#tarantino-47_unexpected

1 messages · Page 1 of 1 (latest)

distant slateBOT
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modest iris
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I can now provide you with the link to reproduce

frosty walrus
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hmmmm, from what I see from the previous conversation, this can only be replicated in livemode right?

modest iris
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yes

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also, we have the same issue on mobile app!

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we are using stripe sdk for RN

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RN might be using iframe for 3ds as well

frosty walrus
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If it can only be reproduced in livemode, and specifically with Discover cards, I'm going to need to request that you keep your livemode site alive if possible, and I'll share with you a link to create a ticket. We don't have a Discover card on hand right now, so we're going to need to get someone else to test.

distant slateBOT
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frosty walrus
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but give me a second to look at the PaymentIntent example you previously shared first

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From what I can see from that PaymentIntent you shared, it just looks like the 3DS was rejected from the issuer

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Did you try reaching out to the issuer to ask about why the 3DS was rejected?

modest iris
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hm, im not sure if it's possible? we have a bunch of failed transactions of our users

frosty walrus
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There's not much that we can help with if the issuer is rejecting the 3DS authentication. What happens is that Stripe will send a request to the issuer to request for authentication, but the issuer is rejecting it at this point, which is why it never gets to showing the 3DS modal. There's not much that we can help with here because we have no insight into why the issuer is rejecting 3DS.

If you have tried this yourself, with your own Discover card, can you reach out via that link, share the specific PaymentIntent ID, and I can share a ID which you can include when reaching out to the issuer to check on why the authentication was rejected

distant slateBOT
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modest iris
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thank you Alex, but I’m a bit confused. Since Stripe is the party initiating the 3DS authentication request, is there really nothing Stripe can do?

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does this also mean that all Discover payments requiring 3DS are currently failing on Stripe for all Stripe merchants?

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ping to keep the thread opened

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do you have any thoughts on the questions above?

distant slateBOT
autumn sapphire
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👋 Taking over this thread, catching up now

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From the integration perspective, the flows look fine to me. This channel is for technical questions such as API integration with Stripe. I'd recommend writing to Support https://support.stripe.com/contact, so that they can check with the relevant team if there is any further action that Stripe can do, or if these are the genuine rejections from the banks issued these Discover cards