#zachwick_cloning-customers-pms
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austere pendant
Hi 👋
Generally, the way to self-serve this is to create new Customer objects on your Connected Accounts using the data of your existing Customer objects as a template. This is essentially what any internal (Stripe) tool would also do. The same applies to the Subscriptions.
torn aspen
Won't creating new Customer objects on our Connected Accounts require getting the payment details again from all existing Customers with a Subscription?
austere pendant
Yes. If you want to use the cloning approach in the doc you shared, that will create one-off payment methods that you will need to recreate each time you want to charge them.
torn aspen
Understood. Is there a way to copy or clone an existing Customer object that currently has a Subscription (and thus currently has a stored payment method) to a Connected Account without needing to get the payment details from the end-user again? If we need to recreate the Subscription on the Connected Account, that's fine, but I'm looking for a solution that can be ~transparent to end-users and the owners of the Connected Account.
Ideally, I'm looking to see if the "Copy Customer Between Stripe Accounts" Excelsior task still exists. I was on the Developer Support Engineering team from 2026 - 2021 and used that task a few hundred times to do exactly what I'm looking to do. (If it helps, I was zwick@stripe.com)
austere pendant
Not that I know of. At least not using the APIs
torn aspen
Yes, I know that it cannot be done via the API. Is there an internal process that can be used for this?
austere pendant
And we help specifically with the APIs, that is our expertise here. If you want to get more details about available Excelsior tasks I recommend writing in to Support https://support.stripe.com/contact
torn aspen
Will do. Is there a magic phrase or anything to mention that will get me past the Tier 1 support and to a member of the DSE team? I really don't want to get a canned response and have to work the escalation process.
austere pendant
DSE generally doesn't handle Exelsior tasks for users any more. That's a Tier 2 responsibility. I think if you mentioned Excelsior tasks and went into crisp detail about exactly what you wanted to achieve that would go a long way to avoid the CR response
torn aspen
Perfect - thank you so much for your help!
austere pendant
Happy to shed what 💡 I can 🙂
cold talonBOT
zachwick_cloning-customers-pms