#sing-healthsherpa_refund-failure-application-fee

1 messages · Page 1 of 1 (latest)

strong starBOT
#

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jaunty egret
#

HI 👋

I don't quite understand what you mean about the application fee here but this error is pretty clear. The funds do not exist on the Connected Account to process the refunds.

viscid rivet
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Hi! When I pull up the transaction on the dashboard, I see the fee ID:fee_1SnLOu0lOAmXXNg2saZwMuFS. Clicking on it takes me to the "Collected Fee" tab and lets me refund the fee. When I refund the fee on the dashboard, I am then able to process the refund via API. I'm not sure why it works when that happens

jaunty egret
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Unfortunately, I won't be able to help with why that might be. For more about those details you would need to continue your discussion with Support

viscid rivet
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Ok, thanks. Can you at least tell me if I'm sending the refund request correctly? i.e. initiating the refund from the Connected Account and not the Platform account

jaunty egret
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The refund needs to be created on the same account the Payment Intent exists on. Since the Payment Intent was created on the Conencted Account in this request that is also where the refund needs to exist.

viscid rivet
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Wait that looks like the Platform account and not the Connected Account

jaunty egret
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The request was created by the Platform but on the Connected Account

viscid rivet
#

Got it, ok. Thanks. Sorry, are you able to tell me if the refund request for req_bmoUb5OCS0Xpes was submitted with the correct Payment Intent, i.e. on the Connected Account

jaunty egret
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Yes the request was made by the Platform but on the Connected Account by providing the Stripe Account parameter in the request.

viscid rivet
#

Ok so everything in the refund request looks correct? Just that the Connected Account balance was insufficient that's why it failed?

strong starBOT
#

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viscid rivet
#

oops typo sorry. I was confused by the error response with the invalid_request_error

{
"error": {
"message":
"Insufficient funds in your Stripe balance to refund this amount.",
"request_log_url":
"https://dashboard.stripe.com/acct_1P1Aib00wcyZa0Db/workbench/logs?object=req_bmoUb5OCS0Xpes"
,
"type":
"invalid_request_error",
},
}

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#

Just wanted to confirm the refund request that we're sending is correct

jaunty egret
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The request appears to be valid in that it is being made on the correct Connected Account

viscid rivet
#

Great, thanks !

jaunty egret
#

Happy to shed what 💡 I can 🙂