sing-healthsherpa_unexpected | Stripe Developers | Page 1

humble daggerBOT Jan 30, 2026, 5:19 PM

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narrow igloo Jan 30, 2026, 5:20 PM

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This is an example of the popup:

broken bough Jan 30, 2026, 5:27 PM

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👋

narrow igloo Jan 30, 2026, 5:27 PM

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Hi!

broken bough Jan 30, 2026, 5:30 PM

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This looks to be a 3D secure authentication.
https://docs.stripe.com/payments/3d-secure

This is ultimately something that is triggered by the issuer/bank.

narrow igloo Jan 30, 2026, 5:31 PM

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Got it. Just wanted to confirm that it is expected behavior and not something we can disable?

broken bough Jan 30, 2026, 5:31 PM

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We only display it if they issuing bank requested it and expects it before they will approve the transaction.

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Unfortunately it's not something that can be disabled entirely (at least not with out causing declines)

While you can configure stripe to request 3D secure from issuers to try increase it's usage(not the default behavior), there is nothing that can circumvent it if the bank issuer independently decides they require it for a given transaction.

narrow igloo Jan 30, 2026, 5:34 PM

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Understood. Thank you!

#sing-healthsherpa_unexpected