letlu_code | Stripe Developers | Page 1

winged saffronBOT Jan 30, 2026, 4:21 AM

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sacred acorn Jan 30, 2026, 4:27 AM

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You will need an ApplePay certificate anyway

celest sinew Jan 30, 2026, 4:30 AM

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Here?

celest sinew Jan 30, 2026, 5:08 AM

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We have made the configuration on our side, but it still doesn't work

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You can take a look at the video

sacred acorn Jan 30, 2026, 5:22 AM

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Did you register the certificate?

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Can you share the account id? acct_xxx

celest sinew Jan 30, 2026, 5:30 AM

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acct_1QZFWhP91dwN8rGw

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Yes, I have already registered the certificate

sacred acorn Jan 30, 2026, 5:37 AM

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Okay, can you show Xcode where we can see the certificate and the merchant id?

celest sinew Jan 30, 2026, 5:37 AM

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sacred acorn Jan 30, 2026, 5:43 AM

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Can you show your certificate setting on Apple Developer page? similar to this

celest sinew Jan 30, 2026, 5:46 AM

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sacred acorn Jan 30, 2026, 5:48 AM

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Thanks. When you created this certificate / merchant, didn't it ask something "For China mainland"?

celest sinew Jan 30, 2026, 5:48 AM

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none

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Our company is based in Hong Kong, and the error occurs when users make payments in the United States

sacred acorn Jan 30, 2026, 5:51 AM

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celest sinew You can take a look at the video

Which Stripe API are you using in this screen?

celest sinew Jan 30, 2026, 5:52 AM

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confirmPlatformPayPayment

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@stripe/stripe-react-native

sacred acorn Jan 30, 2026, 5:56 AM

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Hmm okie. Was this the first time you created the CSR file and generate a certificate?

celest sinew Jan 30, 2026, 5:57 AM

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Yes

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Previously, this Stripe account did not have the relevant Apple Pay certificate configured

sacred acorn Jan 30, 2026, 5:59 AM

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Okay. Can you share the Publishable Key you are using in the app? Publishable Key is safe to share here

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Or you can double check which account's Publishable Key you are using

celest sinew Jan 30, 2026, 6:03 AM

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pk_live_51QZFWhP91dwN8rGwPPNqsdZktWo5xuCIZAPynSTbe2DdhFHR02c6YI2Ov92NQgHSQuyMtRLYsQTR8ptOMY4FzkF5007poe4UGn

sacred acorn Jan 30, 2026, 6:05 AM

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Alright looks good. How does the log look like when you faced the error?

celest sinew Jan 30, 2026, 6:08 AM

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Are you referring to the Stripe logs? Where can I view them?

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Is this it?

sacred acorn Jan 30, 2026, 6:10 AM

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No log on React Native. How did you build the project?

celest sinew Jan 30, 2026, 6:12 AM

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Are we playing online packs?

sacred acorn Jan 30, 2026, 6:17 AM

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What do you mean?

celest sinew Jan 30, 2026, 6:17 AM

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This is the feedback from online package users

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It is not a development environment

sacred acorn Jan 30, 2026, 6:23 AM

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Hmm, if you build your app in Test mode, does ApplePay work?

celest sinew Jan 30, 2026, 6:26 AM

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The testing environment also does not display error logs.

sacred acorn Jan 30, 2026, 6:32 AM

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Hmm really? Can you share the log when you tested it? It should have something, right?

celest sinew Jan 30, 2026, 6:35 AM

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{
"code": "Canceled",
"message": "The payment has been canceled",
"localizedMessage": "The payment has been canceled",
"declineCode": null,
"type": null,
"stripeErrorCode": null
}

sacred acorn Jan 30, 2026, 6:38 AM

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Okie, on the same device, can you finish the ApplePay on https://docs.stripe.com/elements/express-checkout-element ?

Express Checkout Element

The Express Checkout Element is an integration for accepting payments through one-click payment method buttons. Supported payment methods include Link, Apple Pay, Google Pay, PayPal, Klarna, and Amazon Pay.

celest sinew Jan 30, 2026, 6:43 AM

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We were unable to decrypt your request. Please make sure you've generated and uploaded your Apple Pay certificate at https://dashboard.stripe.com/settings/payments/apple_pay.
Observing above the clouds, I saw the log

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

sacred acorn Jan 30, 2026, 6:45 AM

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Is that the log when trying the Express Checkout Elements on our Doc?

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I believe the Express Checkout Element should work. If above is your log on your own React Native app, I am afraid there is still some issue with the certificate

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The best way is to regenerate a new certificate and closely follow our Doc

celest sinew Jan 30, 2026, 6:55 AM

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{
"code": "Failed",
"message": "We were unable to decrypt your request. Please make sure you've generated and uploaded your Apple Pay certificate at https://dashboard.stripe.com/settings/payments/apple_pay.",
"localizedMessage": "There was an unexpected error -- try again in a few seconds",
"declineCode": null,
"type": "invalid_request_error",
"stripeErrorCode": ""
}

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

sacred acorn Jan 30, 2026, 7:06 AM

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Yes, could you try regenerate the certificate?

celest sinew Jan 30, 2026, 7:09 AM

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I tried but it seems to be unsuccessful. This Stripe account has been migrated before. Does this have any impact

sacred acorn Jan 30, 2026, 7:10 AM

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It could be. Which kind of migration have you done?

celest sinew Jan 30, 2026, 7:24 AM

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Should we replace our encryption key

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Do we need to re-verify the domain name

sacred acorn Jan 30, 2026, 7:32 AM

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Hmm no need to veirfy domain AFAIK

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Just recreate the certificate on Dashboard

celest sinew Jan 30, 2026, 7:33 AM

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Is this the right place? I've tried creating it several times, but it still doesn't work

sacred acorn Jan 30, 2026, 7:34 AM

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Yes and did you recreate the test one or the non-test one?

celest sinew Jan 30, 2026, 7:35 AM

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I recreated both because my debug package is in beta version, so I updated them both.

sacred acorn Jan 30, 2026, 7:37 AM

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Alright, and are you using the test one?

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For testing

celest sinew Jan 30, 2026, 7:39 AM

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Yes

sacred acorn Jan 30, 2026, 7:41 AM

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On Xcode can you disable the Live one and only use the Test?

celest sinew Jan 30, 2026, 7:42 AM

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here？

sacred acorn Jan 30, 2026, 7:43 AM

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Yes yes, then download the new certificate from Dashboard again

celest sinew Jan 30, 2026, 7:48 AM

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Still not working

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What is this configuration?

sacred acorn Jan 30, 2026, 7:52 AM

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That's for Automatic Payment Method, of one-off and recurring payments

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Inside the Default you can find ApplePay which can lead to the certificate page too

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Did you try to recreate the certificate?

winged saffronBOT Jan 30, 2026, 7:59 AM

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celest sinew Jan 30, 2026, 8:00 AM

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I have tried several times already

rotund storm Jan 30, 2026, 8:02 AM

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👋 taking over for my colleague. Let me catch up.

winged saffronBOT Jan 30, 2026, 8:03 AM

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Hello @celest sinew, we have sent you a direct message, please check it at https://discord.com/channels/@me/1466705335149396001

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

rotund storm Jan 30, 2026, 8:04 AM

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@celest sinew you should have just received a DM to create a ticket with our team since we need to investigate this further async

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please let us know when you submitted your question

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and someone would be shortly with you

celest sinew Jan 30, 2026, 8:08 AM

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What does it mean

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Can you solve it urgently? We are in the process of publishing

rotund storm Jan 30, 2026, 8:09 AM

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please click on the link you received in a DM and submit all of the details

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add as much information as possible

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and we will get back to you shortly

celest sinew Jan 30, 2026, 8:13 AM

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here?

rotund storm Jan 30, 2026, 8:13 AM

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yes

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follow the steps

celest sinew Jan 30, 2026, 8:17 AM

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rotund storm Jan 30, 2026, 8:18 AM

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unfortunately I don't read mandarin

celest sinew Jan 30, 2026, 8:28 AM

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I haven't found the entry to create a case

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Why did I have to disable and then re-enable Apple Pay for it to work again

winged saffronBOT Jan 30, 2026, 8:53 AM

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glad silo Jan 30, 2026, 9:01 AM

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Hey! Taking over for my colleague. Let me catch up.

celest sinew Jan 30, 2026, 9:01 AM

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Now the test environment for Apple Pay can be used normally, because I disabled Apple Pay in the test Stripe account and then re-enabled it, which allowed normal payment.

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Why is this so?

glad silo Jan 30, 2026, 9:04 AM

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celest sinew Now the test environment for Apple Pay can be used normally, because I disabled ...

Ah that's weird, probably it's some sort of a propagation latency

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So now you are able to accept and test Apple Pay payments in test mode ?

celest sinew Jan 30, 2026, 9:05 AM

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yes

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Has anyone reported a similar issue before?

glad silo Jan 30, 2026, 9:07 AM

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Nope, not as far as I know

#letlu_code

Hello @celest sinew, we have sent you a direct message, please check it at https://discord.com/channels/@me/1466705335149396001