#shaz_api

1 messages · Page 1 of 1 (latest)

merry crescentBOT
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elfin plume
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👋 happy to help, it depends on the type of connected account

loud geyser
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Hey, okay what do you mean by the type?

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Also we use the ConnectPayouts components, could the customer not do it themselves?

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As far as I can see the component is only letting you update payout destinations and schedule

elfin plume
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I mean standard, express, custom

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what's the account ID I can look it up

loud geyser
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acct_1SChXDKGTcqktunN

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Custom right?

Screenshot_2026-01-29_at_17.48.34.png
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I forget the terminology

elfin plume
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ok

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no worries, this account is configured with the controller settings rather than account types

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and which email exactly are you trying to change?

loud geyser
elfin plume
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not what I meant

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you can remove that

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I meant the email of what?

loud geyser
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On their business details, tbh I'm unsure - so I went to see what I could change even

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They have been trying to change their payout desitnation

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to another USD account

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but they cant as there is already a USD account

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And the USD option is disabled

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we tried adding another account like GBP, make it default, remove old USD, then add new USD and make it default

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But they mentioned the details on the account liek the email needs to be changed

elfin plume
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what does that have to do with the email?

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sorry I'm a bit lost

loud geyser
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I think in the Stripe wizard where you setup accounts and it shows you other accounts connected to an email

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They want to use another email for that, not alex@coldiq

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As it's showing diff bank accounts

elfin plume
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you mean the main email?

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I'm really lost here

loud geyser
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Yes must be if that controls which options it shows in the wizard

elfin plume
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what does the email has to do with the bank account

loud geyser
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me too as I don't personally go through the wizard that much

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So when you create a new stripe connect account

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it goes into a stripe wizard right

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and if you give it your email stripe shows other stripe accounts you have

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to help speed up the onboarding process

elfin plume
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ok

loud geyser
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Are there multiple emails on the account that you can change?

elfin plume
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you can't change the owner of the connected account

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you can "invite" more people to join the account

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they will be able to give you the right steps to achieve what you want

loud geyser
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This is how we present it to our customers

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Can they invite the other email here?

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Or it's somethign i got to do as the platform

elfin plume
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please don't send screenshot with PII over here

loud geyser
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whats PII?

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payment info?

elfin plume
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personal/payment information

loud geyser
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ok soz

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Essentally the Connect Payment components

elfin plume
loud geyser
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Ok thanks