#tom_docs

1 messages · Page 1 of 1 (latest)

stoic totemBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1466388826367856764

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

mossy condor
#

Sorry got EUR/GBP mixed up, I mean GBP when I say EUR

#

All I'm wondering is if it's possible to add the charged amount (GBP) to our GBP balance instead of the adaptive USD amount.

#

This would be highly beneficial for us, as we'd avoid 2 forex conversions, one for adapative pricing, then one to convert back to GBP!

zinc tendon
#

hey there 👋 can you share your account ID?

mossy condor
#

We are a UK company, but sell internationally so our base pricing needs to be USD but we eventually convert everything to GBP ourselves.

#

acct_1SngUiEVrnv1gjea

zinc tendon
#

thanks, just taking a look at your recent transactions

mossy condor
#

This is a sandbox account FWIW

#

pi_3Sut1NEVrnv1gjea1o6p8pzG was charged to the customer in GBP, but was adaptive priced to USD

zinc tendon
#

from what I'm aware, it's not possible to configure Adaptive Pricing so that your account receives the 'local' amount directly - you always settle in the default currency of the price (i.e. USD in this case)

#

but I can see why this is tricky in your situation, given the double conversion, so I'm just confirming internally if this can be avoided

mossy condor
#

I see, that's what I thought. For what it's worth, this would be a nice feature to add. It avoids the double conversion which does hit our bottom line and is inefficient.

zinc tendon
#

yeah I can see that for sure - just running a quick test to try something out

#

so if you create a USD price with a GBP local option, and the payment is processed in GBP, the funds will settle in your GBP balance without conversion

#

it just means you need to define each currency option manually

mossy condor
#

Unfortunately doesn't work for us because we want everything pegged to the USD price, if exchange rates drift we'd need to keep revising the pricing.

#

Appreciate the work around though.

#

Any chance you can submit this as a feature request?

zinc tendon
#

yeah that's the helpful part with Adaptive Pricing so that's understandable

#

yep no worries, happy to share the feedback with our product team!

mossy condor
#

Thank you!

#

Love the adaptive pricing by the way, great feature and excited to go live with it.

#

As always you guys are superb, have a great day!

zinc tendon
#

thanks a lot! glad to hear that 🥳