#faaz_api

1 messages ¡ Page 1 of 1 (latest)

calm aspenBOT
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analog temple
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That first account id doesn't seem to be valid; I can't load it. acct_1SLCHI4Cmk7eAvcH isn't connected to any platform so I'll look a bit more into that one. acct_1S5gEPKKZ3fsvjDA is connected to acct_18WDA5CMpnBh61hX already

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So I don't really see anything unusual with acct_1SLCHI4Cmk7eAvcH. How specifically are you trying to connect it? Curious how exactly it doesn't show them and asks us to create a new account when clicking on the generated stripe standard connect link looks. Do you happen to have a screen recording?

slim vessel
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We're trying to connect them via oAuth and generated standard account link. We are signing in with the same login credentials. Verified that multiple times. Here is a screenshare link

Google Docs
2026-01-27 Stripe not connecting.mov
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I also tried acct_1SLCHI4Cmk7eAvcH via Account Links / Networked Onboarding API to copy the business info but it doesn't show up as an option to copy the business info from the generated link.

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I did test the standard API / networked onboarding on my own yesterday with my own stripe key and saw standard accounts show up so I'm confused here

analog temple
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Looking at the recording

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It's hard to tell what that's doing behind the scenes

calm aspenBOT
analog temple
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When you load the stripe hosted link the first thing it says is creating account

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I think we'd need to look at the code you're using to see what's happening here

slim vessel
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Okay, let me try to get that for you

humble cobalt
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sounds good! also fyi i'm taking over this thread for codename_duchess

slim vessel
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I have a question. If a Stripe Standard Account is in restricted status and there's still business information that need to be filled in, will it still allow you to connect?

humble cobalt
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i think so! but let me double check

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ok yes, there shouldn't be any problems with the connection process itself due to the account being restricted

slim vessel
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okay, thank you

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is there any list of criteria you can share that would prevent it from showing up as able to connect?

slim vessel
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Also does it matter if the customer standard account is in Australia and our platform is in the US?

humble cobalt
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sorry for the delay, i'm looking into these questions now!

slim vessel
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no worries

humble cobalt
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just double checking, what's the account ID of your platform account?

slim vessel
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acct_18WDA5CMpnBh61hX

humble cobalt
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ok, so it looks to me like acct_1S5gEPKKZ3fsvjDA is still connected to your platform

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can you explain what makes you think that they aren't currently connected?

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it does look like acct_1SLCHI4Cmk7eAvcH was previously connected to your platform but deauthorized the connection on 2026-01-06 05:47:19

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acct_1SIhy8RgmedWP9P isn't showing up in my search so i suspect you may have missed a character or made a typo possibly