#danny_best-practices

1 messages · Page 1 of 1 (latest)

median axleBOT
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👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

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sand raptor
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👋 Hey Danny. Sorry, we close threads when they're idle for a long time.

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Can you show a screenshot of what you're seeing?

heavy karma
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Just the normal support page

sand raptor
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You need to click on the Assistant at the bottom-right, and ask to talk to an agent, and choose API integration once it asks for a topic

heavy karma
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Is that the way to open a case? Could be described better

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Thnx

sand raptor
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Yeah, sorry, unfortunately it's not so straightforward at the moment. It's something we're working on