#wesley-s_unexpected
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- wesley-s_unexpected, 6 hours ago, 13 messages
dapper dagger
Hello
Yeah that seems odd.
Often times, the error is shown based on the response we get from the banks/issuers. Sometimes they send the wrong response code.
Has the customer checked with their bank about a declined payment?
fading flint
No
And it happend to more than one customer
3 cases that I'm aware of but probably there is more, but its not a common scenario
1 case used Google Pay and I was assuming it could be a token expiration thing, but 2 of them used no Wallet, one from Visa other from Mastercard.
dapper dagger
Gotcha. I would suggest you reach out to our support about that. They're experts on declines and can look into what happened here:
https://support.stripe.com/?contact=true
Make sure to include the example PaymentIntents so they can investigate deeply
fading flint
Okay then. Thanks
dapper dagger
NP! Good luck