#john_api
late marshBOT
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night vector
Hi 👋
For this specific Payment Intent, yes you can cancel it. You can see in our Payment Intent lifecycle that, in general, you cannot cancel a Payment Intent once it enters a processing status
limber forum
how can I cancel it? I do not see the option in the dashboard
night vector
But, in this case, the payment method is a us_bank_account and we do allow cancelling those payment intents
The API is how I would recommend it: https://docs.stripe.com/api/payment_intents/cancel?api-version=2025-12-15.preview&rds=1
limber forum
the charge is currently in pending state:
https://dashboard.stripe.com/acct_1P9WfP2LjNH6sc0X/payments/pi_3Stu5z2LjNH6sc0X0DpX2mCw
can we still cancel it?
night vector
You can cancel the Payment Intent because this situation matches the caveat in the documentation I provided. Unfortunately, I cannot tell you why the button is not present in the dashboard. This server focuses on helping developers coding integrations with Stripe APIs so that is what we are experts on. We know very little about the Dashboard.
limber forum
You can cancel a PaymentIntent object when it’s in one of these statuses: requires_payment_method, requires_capture, requires_confirmation, requires_action or, in rare cases, processing.
I am missing the caveat that you are referring to. Can you please give that detail?
night vector
It's in the first document I provided you, in the section on the canceled lifecycle states:
2 You can cancel a PaymentIntent in the processing state when the associated Payment Method is ACH, ACSS, AU BECS, BACS, NZ BECS, and SEPA. However, it might fail due to a limited and varying cancellation time window.
Unfortunately, we don't have insight into the limited time window so it's possible this payment is outside that time window but it's worth a shot
limber forum
got it. thank you!!
I will let you know how it goes
night vector
Best of luck!
limber forum
thanks, @night vector
one more question:
few years ago, if I remember correct, we could refund a charge that is in pending status. Can we still do that?
night vector
Hmmm I'm not sure I follow. Until a charge has succeeded, there is nothing to refund. You don't have the money.
We document this here
You can refund charges after they succeed
limber forum
got it...
night vector
Prior to that, you are just cancelling the payment
This might look like a refund on a Customer's statement because their bank places a hold on the funds while it processes the payment.
But really it's just their bank releasing the hold when the payment is cancelled
night vector
Sorry but that term does not match anything at Stripe. Do you mean your Stripe API version?
night vector
You can find your default version in the Stripe dashboard
limber forum
I am not able to
night vector
But you can also specify API versions for each API call
limber forum
I cannot see the version in the dashboard
night vector
There should be a developer overview in the Stripe dashboard where this value is present.
late marshBOT
night vector
Looking at the request that created the Payment Intent you are concerned about, it looks like your Java integration is specifically setting 2025-01-27.acacia as the Stripe API version
But your account default API version is 2024-04-10
For the Java SDK, the API version is pinned to the SDK version so this is expected
limber forum
ok
I tried running but it is asking for the host password. what does that mean?
@night vector
Enter host password for user 'sk_live_51P9WfP2LjNH6sc0X4RDRPtnueqC..........
curl -X POST https://api.stripe.com/v1/payment_intents/pi_3Stu602LjNH6sc0X0o3D8Ymq/cancel \
-u "sk_live_51P9WfP2LjNH6sc0X4RDRPtnueqC..............
gusty lion
👋 Snufkin had to step away. We have an example for cURL request here: https://docs.stripe.com/api/payment_intents/cancel?lang=curl
I'd recommend making sure that you're providing the exact API key followed by :
limber forum
@gusty lion
is ':' required after the -u value?
also, is 2024-04-10 the correct API version?
gusty lion
is ':' required after the -u value?
yes
also, is 2024-04-10 the correct API version?
When you say correct, what does that mean?
Do you mean is it a valid API version? If so, yes - https://docs.stripe.com/changelog/2024-04-10