#ocean_tax-jurisdiction
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spice trail
Response returned:
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Jurisdictions: Ohio, Cuyahoga, Greater Cleveland Transit Authority. Total 8%.
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Expected: Ashtabula county (matches ship_from_details). 6.75 % Expected.
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Actual: Cuyahoga county (matches Dashboard head office in Euclid) . 8% received.
We are B2B SaaS app so it's our users that collect taxes from their customers.
gusty tusk
ocean_tax-jurisdiction
proud lance
Hi there 👋 I suggest reacching out to our support team to open a case for this, and be sure to include the supporting documentation for the tax rate you're expecting.
https://support.stripe.com/?contact=true
I took a look at the request and made sure everything lined up with what you're saying. I believe our team that is more familiar with investigating tax rate mismatches needs to take a look at this.
spice trail
Thank you, I will. But to be clear I dont think it is rate mismatch. I changed my head office to Ashtabula county and it gave me correct 6.75% rate. The problem is, Stripe keeps using my head office address instead of ship_from_details address. THAT is the major problem, not the tax rates.
And since my head office is Euclid Ohio, it keeps giving me Euclid data and does NOT use the address passed in the API
proud lance
Apologies for the misunderstanding, think I've got it now.
spice trail
Thank you