#nolan-thach-nguyen_unexpected

1 messages · Page 1 of 1 (latest)

coarse kayakBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1463846140058271838

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

prisma badger
#

hi there!

#

I'm not sure I follow. can you re-explain step by step what you did, what you expected to happen, and what happened instead. for example share something like this:

  1. a Customer has an existing Subscription
  2. I update the Subscription in the dashbaord to add a promo code for a 20% discount
  3. I expected a new invoice for the customer for $X, but instead it was for $Y
harsh oracle
#

sure, wait a minute

#
  • a Customer has an existing Subscription
  • I update the Subscription in the dashbaord to add a coupon .
  • But in my system, we prefer using promotion code over coupon
  • I check coupon detail dashboard, and see 0 usage for that promotion code
  • I update subscription one more time using promotion code
  • Now promotion code usage is 1, but coupon usage is 2
  • 2 is unexpected, should be 1
#

invoices is fine, just find a way to fix coupon usage number

#

are you still there?

coarse kayakBOT
errant oak
#

hey there 👋 taking over as my colleague needs to step away

#

thanks for your patience, just taking a moment to review your question

#

so basically, every promo code is associated with an underlying coupon

but a coupon does not necessarily have a promo code

harsh oracle
#

yes

#

so is there a way to fix coupon usage number?

errant oak
#

that's not possible, because it's correct that coupon usage gets updated when a promo code is applied

harsh oracle
#

okay, it's fine

#

I just ask

#

for the similar cases, if I make any stripe data mistake in my end. Do you support for fixing my stripe data?

errant oak
#

I'm afraid not, it's not possible for us to manipulate/edit historical data in your Stripe account

harsh oracle
#

okay, we can close this here. Thank for your support!