samina_unexpected | Stripe Developers | Page 1

spare sapphireBOT Jan 22, 2026, 12:45 AM

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samina_best-practices, 5 hours ago, 36 messages
samina_unexpected, 1 day ago, 71 messages

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tiny robin Jan 22, 2026, 12:51 AM

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hello! do you have a screenshot of the page where you are doing this?

mint dome Jan 22, 2026, 12:51 AM

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so this is where i clicked from

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this was the response when i checked from identity verification session

tiny robin Jan 22, 2026, 12:52 AM

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hmmm, gimme a while to try and test this too

mint dome Jan 22, 2026, 12:52 AM

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thank you

tiny robin Jan 22, 2026, 1:04 AM

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hmmm, I can't replicate the issue. I think the next step here will be to reach out to Stripe Support - https://support.stripe.com/contact, so that a support ticket can be created for further investigation

mint dome Jan 22, 2026, 1:04 AM

#

okay i can do that

#

just to confirm when you tried a verification success it worked for you

tiny robin Jan 22, 2026, 1:05 AM

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yeah, it worked fine for me, I don't go into requires_input. It's successful

mint dome Jan 22, 2026, 1:05 AM

#

ah okay, thanks for your help

#

just one more thing
{
"id":
"vs_1SsBsS03HIrUdJ74AKsitU7l"
,
"object":
"identity.verification_session",
"client_reference_id":
null,
"client_secret":
"vs_1SsBsS03HIrUdJ74AKsitU7l_secret_test_YWNjdF8xUk1WbE4wM0hJclVkSjc0LF9UcHJjZHlQcDFCOE4wOUJYTVlVenBDODhnSVRHd1Ny0100cf4Y1wF8",
"created":
1769042160
,
"last_error": {
"code":
"matching_name_mismatch",
"reason":
"The name from the provided entity did not match the verified name.",
},

it says name mismatch as the error code but on test mode, there was no name mismatch error before.

tiny robin Jan 22, 2026, 1:16 AM

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🤔 hmmmm, actually, now I'm wondering now if the reason you're getting the requires_input is because of data being passed in during the verification session creation

mint dome Jan 22, 2026, 1:20 AM

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so here I actually even used the test data name to see if that would fix it but it does not.

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this one is from yesterday and it was workign fine in test mode

tiny robin Jan 22, 2026, 1:22 AM

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can you paste both of the identity session ID of the above screenshots here?

mint dome Jan 22, 2026, 1:24 AM

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this is the one that worked vs_1SriMC03HIrUdJ74onbRvAh3

did not work vs_1SsBsS03HIrUdJ74AKsitU7l

tiny robin Jan 22, 2026, 1:32 AM

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sorry, I think this is going to take some time to investigate, and I don't have an answer right now for you as to why you're seeing different behaviour for those two verification sessions. you'll also want to share the verification sessions and screenshot to support and we'll investigate async

mint dome Jan 22, 2026, 1:36 AM

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yeah no worries so this is the response of what worked


{
"object": {
"id": 
"vs_1SriMC03HIrUdJ74onbRvAh3"
,
"object": 
"identity.verification_session",
"client_reference_id": 
null,
"client_secret": 
null,
"created": 
1768928684
,
"last_error": 
null,
"last_verification_report": 
"vr_1SriMG03HIrUdJ746bFnTECg"
,
"livemode": 
false,
"metadata": {
"businessId": 
"6dfed699-ce55-4914-bd5a-5413db7177b6",
"connectedAccountId": 
"acct_1SriLf1MejDk2sfN"
Connected account
,
"personId": 
"person_1SriLg1MejDk2sfNi9ZrsAre",
"purpose": 
"transaction_limit_upgrade",
"userId": 
"8cade508-8081-7065-7350-5ea1358b8f5c::8cade508-8081-7065-7350-5ea1358b8f5c",
},
"options": {
"document": {
"require_live_capture": 
true,
"require_matching_selfie": 
true,
},
"matching": {
"dob": 
"similar",
"name": 
"similar",
},
},
"redaction": 
null,
"related_customer": 
null,
"related_customer_account": 
null,
"related_person": {
"account": 
"acct_1SriLf1MejDk2sfN"
Connected account
,
"person": 
"person_1SriLg1MejDk2sfNi9ZrsAre",
},
"status": 
"verified",
"type": 
"document",
"url": 
null,
},
"previous_attributes": {
"last_verification_report": 
null,
"status": 
"processing",
},
}

#

This one did not work

{
  "object": {
    "id": "vs_1SsBsS03HIrUdJ74AKsitU7l",
    "object": "identity.verification_session",
    "client_reference_id": null,
    "client_secret": "vs_1SsBsS03HIrUdJ74AKsitU7l_secret_test_YWNjdF8xUk1WbE4wM0hJclVkSjc0LF9UcHJiMGxUT2Y0Q0RvWlhkaTVVektUN3kxeG5Fc2ow0100I79bXJ9m",
    "created": 1769042160,
    "last_error": {
      "code": "matching_name_mismatch",
      "reason": "The name from the provided entity did not match the verified name."
    },
    "last_verification_report": "vr_1SsBsV03HIrUdJ74fGlolx3K",
    "livemode": false,
    "metadata": {
      "businessId": "7e08387e-14e5-4cd1-8014-4165c7772f6a",
      "connectedAccountId": "acct_1SsBiw1PfbQU54QX",
      "personId": "person_1SsBix1PfbQU54QXg5cijsWA",
      "purpose": "transaction_limit_upgrade",
      "userId": "8c3dc528-f091-70e6-4ecc-54e1dbc48d62::8c3dc528-f091-70e6-4ecc-54e1dbc48d62"
    },
    "options": {
      "document": {
        "require_live_capture": true,
        "require_matching_selfie": true
      },
      "matching": {
        "dob": "similar",
        "name": "similar"
      }
    },
    "redaction": null,
    "related_customer": null,
    "related_customer_account": null,
    "related_person": {
      "account": "acct_1SsBiw1PfbQU54QX",
      "person": "person_1SsBix1PfbQU54QXg5cijsWA"
    },
    "status": "requires_input",
    "type": "document",
    "url": "https://verify.stripe.com/start/test_YWNjdF8xUk1WbE4wM0hJclVkSjc0LF9UcHJiMGxUT2Y0Q0RvWlhkaTVVektUN3kxeG5Fc2ow0100I79bXJ9m"
  },
  "previous_attributes": {
    "client_secret": null,
    "last_error": null,
    "last_verification_report": null,
    "status": "processing",
    "url": null
  }
}

tiny robin Jan 22, 2026, 1:38 AM

#

thanks for sharing, you'll want to include it in the support ticket too for easy reference 😅

mint dome Jan 22, 2026, 1:38 AM

#

on the dashboard all attempts today did not work despite having no code changes

#

okay sure i can include that

tiny robin Jan 22, 2026, 1:43 AM

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can you verify this - for the one that failed, it seems that the names of the individual for the connected account : req_dqxTsxRaxQjChg, does not match that of the person (person_1SsBix1PfbQU54QXg5cijsWA)

#

maybe try ensuring that the names of the individual for the connected account, matches that of the person that is created and see whether that fixes things?

mint dome Jan 22, 2026, 1:50 AM

#

okay i just tried this and got the same name mismatch issue


{
  "object": {
    "id": "vs_1SsCzp03HIrUdJ74c84kPBta",
    "object": "identity.verification_session",
    "client_reference_id": null,
    "client_secret": "vs_1SsCzp03HIrUdJ74c84kPBta_secret_test_YWNjdF8xUk1WbE4wM0hJclVkSjc0LF9UcHNsRnpGTFhsS2ZQWGlaVXRjMFpvbDRNaGt5ZzdL0100uZxPMkTV",
    "created": 1769046461,
    "last_error": {
      "code": "matching_name_mismatch",
      "reason": "The name from the provided entity did not match the verified name."
    },
    "last_verification_report": "vr_1SsCzt03HIrUdJ74nwFG7FUs",
    "livemode": false,
    "metadata": {
      "businessId": "46690625-dacf-42d4-85e6-fc05de4abd99",
      "connectedAccountId": "acct_1SsCzQ0cnjTYHerv",
      "personId": "person_1SsCzR0cnjTYHervDerNc9Rg",
      "purpose": "transaction_limit_upgrade",
      "userId": "ecbdd5a8-6041-707d-0d4e-bd68bc52a4e3::ecbdd5a8-6041-707d-0d4e-bd68bc52a4e3"
    },
    "options": {
      "document": {
        "require_live_capture": true,
        "require_matching_selfie": true
      },
      "matching": {
        "dob": "similar",
        "name": "similar"
      }
    },
    "redaction": null,
    "related_customer": null,
    "related_customer_account": null,
    "related_person": {
      "account": "acct_1SsCzQ0cnjTYHerv",
      "person": "person_1SsCzR0cnjTYHervDerNc9Rg"
    },
    "status": "requires_input",
    "type": "document",
    "url": "https://verify.stripe.com/start/test_YWNjdF8xUk1WbE4wM0hJclVkSjc0LF9UcHNsRnpGTFhsS2ZQWGlaVXRjMFpvbDRNaGt5ZzdL0100uZxPMkTV"
  },
  "previous_attributes": {
    "client_secret": null,
    "last_error": null,
    "last_verification_report": null,
    "status": "processing",
    "url": null
  }
}

tiny robin Jan 22, 2026, 1:52 AM

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unfortunately, I'm all out of ideas 😞 , you'll definitely need to write in

#samina_unexpected