samina_best-practices | Stripe Developers | Page 1

celest sandBOT Jan 21, 2026, 5:15 PM

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samina_unexpected, 21 hours ago, 71 messages

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midnight portal Jan 21, 2026, 5:19 PM

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hello! can you share more about what isn't working? react native explicitly supports stripe identity, and as a general rule we would recommend using the SDK where possible over webviews
https://docs.stripe.com/identity/verify-identity-documents?platform=react-native&type=new-integration

slender kraken Jan 21, 2026, 5:19 PM

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yes so yesterday I raised a support ticket with Stripe where we identified that the documents never enter the processing state but the session is created

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so for now we want to let our users use the web flow

midnight portal Jan 21, 2026, 5:20 PM

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ahh yep i see, was that in the thread you had yesterday here on the server?

slender kraken Jan 21, 2026, 5:20 PM

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yes, we also opened a support ticket

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for now we want to resort to webview if possible

midnight portal Jan 21, 2026, 5:22 PM

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hmm ok, i am not sure how well supported this is to be honest. i'll need to do a bit of research to see if i can turn anything up

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would you be at all open to doing a browser redirect instead?

slender kraken Jan 21, 2026, 5:22 PM

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yes but we would prefer to keep the users in app

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and not direct them out of the app

midnight portal Jan 21, 2026, 5:23 PM

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got it. let me dig around for a bit to see what i can find

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have you already tried building / prototyping anything?

slender kraken Jan 21, 2026, 5:25 PM

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yeah the app is already in prod and right now users verify through external browser

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we want them to remain in app and do id verification there

midnight portal Jan 21, 2026, 5:25 PM

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gotcha, so you're already doing a browser redirect but want to improve the experience via a webview for now?

slender kraken Jan 21, 2026, 5:26 PM

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yes

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ideally we would like the sdk to get fixed asap but we want to redirect users to use webview for now

midnight portal Jan 21, 2026, 5:32 PM

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hmm ok, so i've found at least one pretty big issue that at least once existed that prevented identity from working in a webview (related to the selfie functionality), but i'm not sure of the current status of that. currently chasing that down.

slender kraken Jan 21, 2026, 5:32 PM

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thank you

midnight portal Jan 21, 2026, 5:41 PM

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ok, i'm checking with the folks who own this product to see if they know whether or not that's still an active problem. we'll see if i'm able to get an answer quickly 🤞

slender kraken Jan 21, 2026, 5:42 PM

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Thank you for checking. Is that the only known issue so far?

midnight portal Jan 21, 2026, 5:50 PM

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so far yes, that's the only issue i've found

slender kraken Jan 21, 2026, 5:51 PM

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got it, thanks

midnight portal Jan 21, 2026, 6:14 PM

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ok i just heard back from them and unfortunately it sounds like we still don't recommend displaying this in a webview because of the potential for issues during the selfie verification stages

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i think for now our official recommendation would be to stick with the web redirect until we're able to resolve the issue with the react native SDK

celest sandBOT Jan 21, 2026, 6:16 PM

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slender kraken Jan 21, 2026, 6:17 PM

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thank you for getting back and that's the recommendation for both iOS and Android?

midnight portal Jan 21, 2026, 6:18 PM

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yep, unfortunately so

slender kraken Jan 21, 2026, 6:18 PM

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thank you for your help

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is there a way for us to track when these issues will be fixed? what is the best way to keep track

midnight portal Jan 21, 2026, 6:21 PM

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for the issue related to the SDK, you have that email thread open with our team and you'll hear back from us there as the issue progresses

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for the one related to webviews, i think that falls more into the category of "not supported" and i don't think that there are immediate plans to fix it

slender kraken Jan 21, 2026, 6:23 PM

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got it, thank you for your help today. I will share this chat thread with my team for reference

#samina_best-practices