sam-cox_error | Stripe Developers | Page 1

runic minnowBOT Jan 20, 2026, 10:17 PM

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sam-cox_error, 1 hour ago, 11 messages

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rough carbon Jan 20, 2026, 10:19 PM

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I am having a ton of issues (this one & the one i discussed here about an hour ago) with subscription schedule updates (specifically downgrades) with coupons

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im not sure if theyre related

tulip quest Jan 20, 2026, 10:20 PM

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Hi there,
I see you are back. Is the error message the same as you described in your last thread? I mean it shows in the customer portal?

rough carbon Jan 20, 2026, 10:21 PM

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lol - sorry yes im back. no, this one is different, this happens through the dashboard (i sent the screenshot here: #1463255102977478791 message)

i dont think these are related, im thinking we're just doing somethgn wrong with discounts & updates idk

tulip quest Jan 20, 2026, 10:22 PM

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Yeah my gut tells me both erros might have the same reason, meaning rooted in the same situation, but since this is again a Dashboard error, we (this team) has only limited visibilty as to what is going on and why this error shows.

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As my colleague already suggested regarding the other error, you would need to reach out support https://support.stripe.com/?contact=true to get the right help.

rough carbon Jan 20, 2026, 10:23 PM

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ok, ill do that for thsi one too thanks

tulip quest Jan 20, 2026, 10:24 PM

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In general, if errors appear in any Stripe provided UI or Dashboard, the best way to get help would be through support.

rough carbon Jan 20, 2026, 10:24 PM

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in the future, what kinds of questions should come here?

tulip quest Jan 20, 2026, 10:27 PM

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We can help best with questions that are API or direct integration related. Like "I want to do XYZ using the API (PaymentIntents, Subscriptions, etc.), how does that work?" or "My Paymentelement does not render!", " I get this weird error, when trying to do XYZ with through the API.". That sort of questions we can help best with.

rough carbon Jan 20, 2026, 10:27 PM

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okay got it, i guess im just trying to figure out if discounts need to be cleared when scheduling updates to subscriptions (which we do via api)

tulip quest Jan 20, 2026, 10:29 PM

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Yeah that makes sense. Coupons can be tricky sometimes.
Also especially if you have like a multi layered question or something like that, that may or may not be API related, it's always good to reach out to support. The colleagues there would reach out to us too for what we can help with, so you wouldn't miss out on any technical support in any case.

rough carbon Jan 20, 2026, 10:29 PM

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got it, that makes sense. thank you so much!

tulip quest Jan 20, 2026, 10:29 PM

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No problem.

#sam-cox_error