#stabsza_unexpected
wanton boughBOT
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timber vapor
Hi there - the server is a bit busy at the moment. I'll be with you shortly
rose glade
Sounds good, thank you.
timber vapor
Okay, so sorry for the wait
looking now
Can you give me the id of the exact Invoice that you're asking about?
rose glade
Yup this is the invoice ID: in_1SpVAFKb9q6OnNsL9u4FRP0U
wanton boughBOT
Hello @rose glade, we have sent you a direct message, please check it at https://discord.com/channels/@me/1463234090189717791
- 🔗 The message has instructions on how to grant read and write access to your Stripe Dashboard for our Developer Support team, in order to help you more effectively.
timber vapor
Our bot sent you a DM asking you for consent to let me look at your retry policy in your dashboard. I'm trying to evaluate whether your specific policy has been fulfilled yet or not and the policy is exposed most cleanly in the dashboard.
wanton boughBOT
rose glade
Approved the request
sage bane
Hi there,
taking over for my colleagye who had to step away. I was trying to look at the retry logic/failed payment logic you have setup in your account but it doesn't show me anything about this. Do you know, how you setup the retry logic?
rose glade
As far as I can tell it has been setup?
sage bane
Ok, looking at the invoices latest charge, it was declined with authentication_required. https://dashboard.stripe.com/acct_1EzVCmKb9q6OnNsL/test/payments/ch_3SpW6pKb9q6OnNsL05GT30wq
rose glade
Yup that's correct
sage bane
That is a hard decline https://docs.stripe.com/billing/revenue-recovery/smart-retries#:~:text=authentication_required
We can't perform any automatic retries and move immediately to the behavior you defined in the Dashboard, in this case to cancel the subscription
rose glade
In those scenarios is there a way to automatically transition the invoice status to "uncollectible"?
Because even though it was configured to do so, the invoice was not automatically marked as "uncollectible"
sage bane
Yeah I can see that. Unfortunately my team has only limited visibility into the revenue recovery feature since it is a dashboard only feauter and we focus on API direct integrations. In this case I would recommend you reaching out to our support team that can connect with the product team directly and investigate why this invoice was not marked as uncollectible: https://support.stripe.com/?contact=true
rose glade
Sounds good. Thank you for the help you've provided so far.
sage bane
No worries. We are always happy to help where we can