static fossilBOT Jan 20, 2026, 8:56 AM

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rocky wadi Jan 20, 2026, 9:01 AM

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hey there 👋 looking into this now

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can you clarify exactly how you installed the app (i.e. did you deploy it via the dashboard or API, or is this a third-party app)?

ebon zinc Jan 20, 2026, 9:09 AM

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I deployed the app via dashboard

rocky wadi Jan 20, 2026, 9:12 AM

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ok! and if you go to the Stripe Dashboard > Terminal > Apps on Devices screen, and select the device the app is installed on, do you see a Remove / Uninstall option?

ebon zinc Jan 20, 2026, 9:16 AM

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I don't think i see any button, do i have to change something in the distribution group?

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Removing the app manually from each terminal is not convenient

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Terminal will be registered by my connected accounts

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But i want to be able to revoke and unistall remotely an app that i deployed in the terminals

rocky wadi Jan 20, 2026, 9:19 AM

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it's tricky to say as the method to uninstall depends on (a) the way the app was deployed and (b) the type of reader

can you confirm which type of reader (e.g. S700, WisePOS E, etc.) you're using?

ebon zinc Jan 20, 2026, 9:20 AM

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s700

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The app will be deployed from dashboard, terminal > software page > distribute version button

rocky wadi Jan 20, 2026, 9:23 AM

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if you open the device group/fleet in the dashboard, and go to the fleet’s app configuration, there may be an option to remove the app from the configuration - can you check if that works?

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sorry for the lack of certainty - this feature is generally handled by a specialised team within our support team, so we don't have in-depth knowledge of it in Discord

ebon zinc Jan 20, 2026, 9:26 AM

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From what i am seeing i can delete the distribution group but i cannot understand what effect could it have

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Alternatively i can modify the distribution with a button "suspend implementation" but the result of this action is unclear

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Ok "suspend implementation" wont uninstall the app from the devices, it will only interrupt the distribution of a new version

rocky wadi Jan 20, 2026, 9:32 AM

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I think you'll need to contact our support team to get the correct advice on this

ebon zinc Jan 20, 2026, 9:33 AM

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Yeah

static fossilBOT Jan 20, 2026, 9:34 AM

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We wish we could help, but you need to talk to Stripe support

static fossil · 2026-01-20T08:56:37.297Z

mattiaferrari_docs | Stripe Developers | Page 1

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