#awais_api
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astral lotus
hi there, I am fully not understanding the question. Could you share with me what's the expected behavior?
fast quiver
sure
on production a customer subscribed to my pro yearly on may 12 2025 and his subscription end date or next invoice date is may 12 2026 but he got downgraded i have no idea how could that happen. i need your help either it was stripes doing or customer has done something wrong i have no activity tracing
look at this event
evt_1SVuxRA7OA4LjbBpNAO05Y79
astral lotus
okay thank you, let me take a look
can I verify the downgrade you're referring to is the price change from Quizwiz-Pro/Yearly-Production to Quizwiz-Pro/Monthly-Production ?
If it is, this change was an API request came that from your server. This is the URL you can use to view the request in your Dashboard: https://dashboard.stripe.com/acct_1PITwOA7OA4LjbBp/logs/req_oTa49heUaFZVfm
This request was made on 2025-11-21 14:05:02 UTC
fast quiver
yes price has first chang from yearly to monthly and then this event evt_1SZAtyA7OA4LjbBpSspa4Fsp