#pavlina_api
pure foxBOT
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- pavlina_api, 21 hours ago, 27 messages
- pavlina_api, 1 day ago, 25 messages
safe elk
This is related partially to my message from yesterday. My main question is can this - Are we able to manually send them the invoice link for the missed upgrade payment?
Thats the failed payment
https://dashboard.stripe.com/acct_1NlAZeAZplvGSnJj/test/payments/pi_3Sq95DAZplvGSnJj2t1ClsQo
rotund nymph
👋 happy to help
yes you can always send the customer emails for failed payments either manually or automatically via your dashboard settings
safe elk
can you point me from where I can manage those? What about pointing them for failed payment invoices
rotund nymph
specifically this https://docs.stripe.com/invoicing/automatic-collection#failed-payment-notifications
in all cases you can send the customer the https://docs.stripe.com/api/invoices/object#invoice_object-hosted_invoice_url to pay the invoice
safe elk
Can I do so from the Stripe UI?
Also I've noticed that from Stripe billing portal I can click on that failed payment which leads me to pay it - is this the correct stripe way to handle this scenario?
rotund nymph
this is one way yes
pure foxBOT
tame shell
Taking over from my colleague. Let me know if you've any follow-up questions
safe elk
Hi! My remaning question is how to send users to pay for past due invoices
tame shell
The portal lists a customer's invoice history and unpaid ones can be paid via that, yes (as per your screenshots). Otherwise you can build your own UI to do that, either via the hosted page or with your own checkout UI
safe elk
I see, thank you, that was helpful! I thought from Stripe I can generate a link for that invoice to send to the user to pay
tame shell
There is a URL for each invoice, yep: https://docs.stripe.com/api/invoices/object#invoice_object-hosted_invoice_url
That is this hosted page: https://docs.stripe.com/invoicing/hosted-invoice-page
safe elk
That invoice page is actually my second screenshot
I can't see how to generate that URL from the stripe dashboard?
I've managed to access it only from the customers billing portal
tame shell
You don't need to generate it, it should be set on the Invoice object for every finalized invoice