#hetvidadia_code
severe kelpBOT
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- hetvidadia_error, 3 days ago, 15 messages
ionic cipher
Its for a live customer. Can I share it via an email to Stripe describing the issue?
neon ferry
if you want help by email, then you need to contact Stripe support directly: https://support.stripe.com/contact
ionic cipher
Alright. Will do. Thank you, Soma!
Can you please share the email ID to which I can write to stripe?
neon ferry
there's no email sorry, you need to talk to the chat assistant on the link I shared above. and it should give you the option to send a message to Stripe.
ionic cipher
I tried using the chat assistant and got generic replies - ask the customer to refresh their browser or try with a different card or account.
I need some concrete RCA as to why this is happening - previously with the same code, the customers were able to set up bank accounts. There are no changes form our end, but now the setup intents stay in the requires_payment_method state instead of requires_confirmation state
neon ferry
try to ask the chat "I'd like to talk to a human" maybe.
ionic cipher
Okay, shall try
Meanwhile, could you help check if I'm doing something wrong in the below code?
stripe.collectBankAccountForSetup({
clientSecret: clientSecretFromCall,
params: {
payment_method_type: 'us_bank_account',
payment_method_data: {
billing_details: {
name: customerName,
email: customerEmail
},
},
},
})
This is what we get while trying to add a bank account
neon ferry
the code looks okay to me, but I would need the SetupIntent ID to investigate this.
ionic cipher
Ok. Should this code snippet change the status of the SetupIntent to requires_confirmation?
severe kelpBOT
snow haven
👋 taking over for my colleague. Let me catch up.
would you mind sharing the SetupIntent ID my colleague asked for? it looks like seti_xxx
ionic cipher
Hi tarzan. Its an actual customer's setup intent ID. Can I send it over a mail?
snow haven
the ID is safe to share publicly
if you still prefer not to share here, then you can contact https://support.stripe.com/?contact=true