#pavlina_api
blazing hatchBOT
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- pavlina_api, 20 hours ago, 25 messages
lilac mirage
subscription - sub_1SpogkAZplvGSnJj3P53axro
failed invoice - in_1SpohtAZplvGSnJjSE1mtatM
normal yew
That is standard behaviour – the upgrade to the sub happens regardless of whether or not the payment succeeds. You can opt out of that via payment_behavior: 'pending_if_incomplete': https://docs.stripe.com/billing/subscriptions/pending-updates
lilac mirage
I see. Except opting out, what more can be done? Can this payment be retried - why isn't it retried from the smart policies?
normal yew
Retries only work for recurring invoices, this is not a recurring invoice that nautrally generated according to the sub's billing cycle
If you want to retry the invoice payment you'll need to bring the customer back on-session and have them complete payment in a checkout flow, or they can use the hosted invoice URL
lilac mirage
What will happen if none of the above are executed. That payment during the subscription upgrade won't be retried but will he be charged on his next date of invoice?
blazing hatchBOT
normal yew
The subscription will continue to cycle yes, we'd generate a new invoice and attempt payment of that. The dunning rules would apply
lilac mirage
Okay, thank you so much for bringing clarity into this
surreal adder
hi! I'm taking over this thread. let me know if you have more questions.
lilac mirage
I'll have to see how to implement this with Cashier which unfortunatelly you guys don't help with
actually - is this the same for new subscriptions?
surreal adder
can you clarify what you mean by "the same"?
lilac mirage
I mean the customer is not subscribed if the payment fails
So I'm assuming that I don't need to add payment_behavior: 'pending_if_incomplete' to new subscriptions
surreal adder
correct
lilac mirage
but with that I can't pass tax_rates
When payment_behavior is set to pending_if_incomplete, you can only pass supported params. items[0][tax_rates] is not supported. See https://stripe.com/docs/billing/subscriptions/pending-updates-reference#supported-attributes for more details.
How I'm supposed to send tax also
So generally if I cannot pass pending_if_incomplete and the customer gets subscribed to the new plan the only way to get the amount from that upgrade is if he willingly goes to complete it? otherwise he may update his payment for the next cycle and he will be charged but that upgrade amount will never be paid - am I correct?
surreal adder
When payment_behavior is set to pending_if_incomplete, you can only pass supported params. items[0][tax_rates] is not supported
ha yes, that's true
So generally if I cannot pass pending_if_incomplete and the customer gets subscribed to the new plan the only way to get the amount from that upgrade is if he willingly goes to complete it?
the payment may or may not succeeded yes. if it fails, then it's up to you to get them to complete the payment yes.
this is not ideal, but that's how it works. a payment can always fail for a variety of reasons.
you can update your app logic to only let user access your services if their latest invoice was actually paid.