#thebobdresseur_api
snow vesselBOT
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icy tulip
👋 Hi there! Let me take a look
keen gust
👋
icy tulip
Do you have a request ID that succeeded in test that I can take a look at?
icy tulip
Thanks!
icy tulip
Still digging into the details
keen gust
👍
icy tulip
So generally it is not possible to debit a connected account to make its balance go negative, as mentioned here: https://docs.stripe.com/connect/account-debits?dashboard-or-api=api
However, there seems to be some sort of difference in configuration between the different connected accounts in livemode vs testmode, that allowed your test to succeed. You would have to contact Support to ask them for more details on this: https://support.stripe.com/contact
They can also advise you on the possibilities regarding being able to debit connected accounts.
However, while I see that the livemode account you're trying to debit (for the SEPA failure fee) currently has no balance, they do have pending balance that will become available, so you would be able to retry this charge again
keen gust
On the first link it says that you can make a connected account balance go negative if the reserves are activated
Is it not the case for this account ?
In general, does what I'm trying to do make sense, is there a better way of doing it ?
icy tulip
On the first link it says that you can make a connected account balance go negat...
Ah sorry, you're right: your platform has some extra configuration that says this is possible
But as mentioned, for some reason that configuration wasn't being applied on the livemode request you made
Do you get the same error when you retry the same request on that connected account?
snow vesselBOT
keen gust
I did not retry, but I'd like to know if this is a mistake on my part or on stripe's because we have lots of payments pending on this connected account
The failure broke our api and subsequent actions did not occur, so I can handle errors on this stripe's api call but I wanted to understand why it failed
plain flicker
hey there 👋 jumping in as my colleague needs to step away
keen gust
👋
plain flicker
the short answer is that this depends on quite a few different checks and configurations on our side, and the tests are more strictly enforced in live mode than in test mode
you'll likely need to contact our support team to get approval to allow account debits that bring live connected account balances into the negative
just double checking some details to see if we can unblock you here first!
keen gust
you'll likely need to contact our support team to get approval to allow account ...
on that, do you know if it is a global configuration applying to all our connected accounts or if it is one by one kind of configuration ?
plain flicker
the configuration is at the platform level, so you won't need to get it updated for each connected account, but it looks like there may be some approvals required on our side which I'm afraid we're not best placed to help with here on Discord
but if you submit a ticket to our support team asking for approval to create account debits that will bring connected account balances negative, support will be able to review
I'll trigger a bot message now for you to open a case
snow vesselBOT
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keen gust
I understand
plain flicker
thanks! sorry we couldn't get you fully unblocked right here
keen gust
And by curiosity, do you know what the parameter "allowing negative balance" on the connected account does ?
I'm not sure to understand it now
plain flicker
the configurations we've been discussing here are specifically in the context of account debits, but that flag applies more broadly to other scenarios that might drive a connected account balance negative (i.e. transfer reversals, etc)