#sammyboy_code

1 messages · Page 1 of 1 (latest)

snow tangleBOT
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tacit veldt
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So my guess is that you're seeing the second scenario but there are frankly many factors that decide which of these is used

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what is your account id?

hushed plover
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He palamedes, I understand it can be used two different ways

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Do you know where I can find my account id?

tacit veldt
hushed plover
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I'm currently working in the sandbox environment....

acct_1QxFQwB1JbW0UpxJ

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We have automatic payment methods enabled currently in the payment intent settings. I did turn that off and tried passing 'link' into the Payment Method Types field but that didn't seem to fix the issue

tacit veldt
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Gotcha - do you happen to have a staging site where I could inspect the page where you render the Payment Element?

hushed plover
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Yes but I'm not entirely comfortable sharing that over a public chat

snow tangleBOT
royal glacier
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You can DM the link to me if you are more comfortable with that

hushed plover
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Just set it over in a dm

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lmk if you need help getting to the checkout page, let me know

royal glacier
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Thank you, looking now

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I'm getting an error "Unable to create the profile at this time." when trying to create an account

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When I click "Create" on the "User Details" page

hushed plover
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Try going through the Log In link at the top right in the header. There should be an option to create on from that page

royal glacier
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Still not working for me unfortunately

image.png
hushed plover
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Interesting, I just created one, I'll dm you the username / password

royal glacier
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Thank you!

hushed plover
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Sorry one moment, the site is deploying

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K just sent it over

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So if you have a link account and are logged into it, you'll see that the Save card for future payments checkbox is enabled when it shouldn't be. We have js logic that only enables it when the event.value.type is set to 'card'

image.png
royal glacier
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Yep able to reproduce that now. Looking in to how to do this. I remembered running in to this yesterday but now I see that was also you

snow tangleBOT
royal glacier
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So I think the difference is that if a specific card pm is saved, the change event will have a value.payment_method.id field whereas Link card won't. I don't like that because I have a feeling that could change in future but that could be a temporary workaround

hushed plover
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Do you mean specifially for Saved cards or Saved cards through Link?

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Sorry yes I did bring this up yesterday but I was unable to comment again in my previous request

gleaming folio
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Hi there 👋 I'm jumping in as my teammate needs to step away soon. I'm catching up real quick.

hushed plover
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alright

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To Pompey's last comment, that scenario doesn't provide me a solution to tell if Link is selected as the initial payment method on load of payment element

gleaming folio
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Based on what I'm seeing so far, I think this is something that our teams are going to have to dig into further.

hushed plover
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Okay, what does the process for that look like exactly?

gleaming folio
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We're working on collecting and packaging all the relevant information for the team that owns this feature, and we'll then get them to take a look. I don't think we'll need any additional details from you at this point, but we should know pretty soon if that isn't the case.

hushed plover
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Okay great thanks! Is there any way I can keep track of the issue? I guess I'm thinking of disabling the checkbox until it is resolved

gleaming folio
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Gotcha, we'll have to get this thread converted into a support case for more ongoing updates. I'll have our bot send you a DM to do that in just a second.

snow tangleBOT
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Hello @hushed plover, we have sent you a direct message, please check it at https://discord.com/channels/@me/1461107708265631929

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
hushed plover
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@gleaming folio is it crittical that I open a support case via StripeBot or are you doing that on your end?

gleaming folio
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The bot is the flow for opening the case from this thread. You could file a support ticket yourself via our Support site, but our bot flow makes sure the cases come right to our team.

hushed plover
gleaming folio
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Hm, that doesn't open the chat modal on right/bottom-right side? There's typically a submission box for any additional relevent details that aren't already in the thread. But it might not work if you aren't logged into your Stripe account on the support site first.

hushed plover
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Oh I'm sorry, I didin't notice the ai assistant