#jo_api
meager swiftBOT
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covert cedar
Can you share more context about where you see this error/message?
meager swiftBOT
manic chasm
covert cedar
Can you paste the URL from the page here?
Specifically that cs_xxx part from the error
manic chasm
its private..sandbox is working fine
covert cedar
We can't really help without an object ID as asked. If you want help in a private forum then I recommend speaking with support directly
manic chasm
covert cedar
Likelihood is that the session has expired, but can't confirm without the ID
manic chasm
how to find the error cause
lavish kelp
👋 taking over for my colleague. Let me catch up.
can you reshare the image of the devtools?
you can see there there's a cs_live_xxx ID
if you can paste it here, we can help you out
lavish kelp
thanks I will look into it
you need to contact https://support.stripe.com/?contact=true, you're account can't accept payments for the time being
manic chasm
That was the problem?
lavish kelp
yes
manic chasm
Thank
manic chasm
how to identify this issue
lavish kelp
you can check the status of the account in your Stripe Dashboard
manic chasm
ok