#gus_api
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crystal dune
Hello, I don't really have a request ID for this issue I'm working on, because it's not really an issue but a new feature I'd like to set
spring fable
basically you should use https://docs.stripe.com/api/accounts/update#update_account-settings-payouts-schedule-interval if you're still using v1 accounts
for the request ID I meant this https://support.stripe.com/questions/finding-the-id-for-an-api-request
each API call has a request ID
anyways... that's not a problem I could find that request ID if you give me your account ID acct_xxx
crystal dune
Thank's for your feedback, I'm already using the update account API and particularly for modifying the payout mode (manual or automatic), but I can't find the path to block users from modifying these payouts from their dashboards.
crystal dune
anyways... that's not a problem I could find that request ID if you give me your...
acct_17CtV2A69XfgDO9E
spring fable
that's not possible for express accounts
crystal dune
That's what I was afraid of.
It's impossible via the API. Do you have a way to do it on your end?
I saw that there's an option on the platform dashboard to uncheck to prevent accounts from modifying the payout schedule. Is it possible to consider migrating our accounts with this setting enabled?
spring fable
It's impossible via the API. Do you have a way to do it on your end?
unfortunately not
on the platform dashboard you can go to https://dashboard.stripe.com/settings/connect/payouts/schedules and you can uncheck the checkbox
crystal dune
I did see that checkbox, and we even did a successful test. I wanted to try again yesterday by creating a new account, but this time it seems the blocking didn't work..
spring fable
I'm not sure I understand
crystal dune
We tested creating an account after unchecking this box on the platform two days ago. The test was successful because it was impossible to change the payout schedule from the dashboard of the connected account.
Yesterday, I noticed on the same account that it was once again possible to modify the payouts via its dashboard.
So I tried creating a new account under the same conditions (option unchecked), and it didn't work (all of this on our platform account in test mode).
spring fable
ok, you need to contact https://support.stripe.com/?contact=true they will be able to help you out with this particular issue, as this is not really an integration question
crystal dune
Ok i will.
Thank you for your time