#caderann_unexpected
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glass kelp
👋 Hi there! Let me take a look
It looks like the customer was shown the same Payment Intent again in December in the iOS app and paid it there: https://dashboard.stripe.com/acct_1Ro1aKEKtAIFwf39/logs/req_jDB92RYLZGODZ8
Even if the order was cancelled in your system, the associated Payment Intent was not cancelled
abstract hamlet
but how has the customer shown the same paymentIntent after such a long time gap? the app regenerates the payment Intent every time the user re-attempts a checkout.
glass kelp
That's not something I can answer. Either the app is being given the most recent Payment Intent for the customer somehow. Or perhaps less likely: the customer returned to the app many weeks later and the same checkout was still active
abstract hamlet
okay, we can close this thread in that case