#connor_api

1 messages ¡ Page 1 of 1 (latest)

civic snowBOT
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sinful cloud
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We sent funds to a Stripe Customer cash balance account over wire but we don't have a Connect Account to resolve them against. Is there a way to move these funds to Platform Account instead?

rancid python
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Hello, looking in to this. Not immediately sure what is possible here. Do you have the ID of the customer on the connected account that these funds got sent to?

sinful cloud
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cus_TX7qVfWIHBqZrI, no connect account associated

rancid python
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And where do you want the funds to go to? A different account than the one that the customer exists on?

sinful cloud
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Our Platform Account

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Normally, these get reconcilled against a specific Connect Account, but this Customer is not associated with an approved Connect Account

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We would typically create a PaymentIntent to pull the funds and resolve to a Connect Account, but I wasn't sure if that's possible with a Platform Account instead

rancid python
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Ah gotcha, so just confirming that bank transfers work without connect? If so then the answer is yes, you should be able to do the same API calls you normally make, just don't specify Stripe-Account or a transfer destination or what have you

sinful cloud
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Oh interesting, so that will by default resolve the funds to our Platform Account?

rancid python
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Correct, and all our payment methods work this way. By default things wholly stay on your platform account within your Stripe balance unless you specify some kind of split with one of your connected accounts.

sinful cloud
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Ok word, very good to know! We're very early on in our usage of Customer Cash Balance, so I wasn't sure if there were other considerations at play

rancid python
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Gotcha, glad I could clear that up! Anything else you are trying to figure out there at the moment?

civic snowBOT