#kun_api

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mint zincBOT
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mint zincBOT
fair marsh
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Hi! Looking into your question now. Thanks!

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I see that you had previously created a ticket for this issue and my colleague replied to you. Are you still facing issues with this?

distant frigate
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Yes let me explain here with more detail

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I have two Plans for my products
1 PAYG
2 SUB

for both plans user redirects from my app build in (next.js)
to stripe hosted page then stripe handles 3DS and payments

When users comes and directly subscribe to PAYG or SUB it worked and I see on stripe dashboard "Active" Subscription.

but when I try to upgrade from PAYG to SUB my subscription, payment has some issues see the screenshots

dashboard.stripe.com_acct_1E4JzvFrwl37tCGi_invoices_in_1Skyd3Frwl37tCGiBvpZ51o5.png 3.png 2.png 1.png
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Let me share the code for upgradation

fair marsh
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Can I also get an example subscription ID (starts with sub_) please?

distant frigate
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sure

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sub_1SkyZlFrwl37tCGi5kwxgs0g

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Sam allow me please 15 minutes dont close this chat
ill be back in hurry

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I am back

fair marsh
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The issue here is the same as what my colleague had described in the ticket.

You updated the subscription in this request: https://dashboard.stripe.com/acct_1E4JzvFrwl37tCGi/logs/req_OrqMnwxI6Qhjio

In the request you passed default_incomplete for the payment_behavior parameter. The definition of default_incomplete:

Use default_incomplete to transition the subscription to status=past_due when payment is required and await explicit confirmation of the invoice’s payment intent.
(Reference: https://docs.stripe.com/api/subscriptions/update#update_subscription-payment_behavior)

So the subscription went into past_due.

If you wish to charge the customer's saved payment method, you can use allow_incomplete instead.

distant frigate
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Will this handle 3ds

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Let me explain my question

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If i add thus parameter allow_incomplete instead

And when stripe requires 3DS and it redirects to the hosted page
And then customer will charge automatically without any past dur or incomplete status??

fair marsh
distant frigate
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Why this only happens with upgrade subscription only

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and without 3ds it failed to upgrade

fair marsh
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Why this only happens with upgrade subscription only
This specifically happened due to the use of default_incomplete for the payment_behavior parameter.

and without 3ds it failed to upgrade
What do you mean by this?

My colleague has also provided you with the workaround for subscription sub_1SkyZlFrwl37tCGi5kwxgs0g in the ticket:
The latest invoice now has auto_advance set to false. You would

  • either need to set that value back to true and wait for around an hour for our system to charge your customer and pay the invoice,
  • or you can simply call the /invoices/:id/pay on that invoice to manually trigger the payment.
distant frigate
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Can you summaries me again to fullfill

1 while up-gradation of stripe subscription using strip hosted page it should handle 3DS

2 after up-gradation subscription will be active and charge 200 usd

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thanks

fair marsh