mattcomroe_api | Stripe Developers | Page 1

mortal steepleBOT Dec 18, 2025, 1:51 PM

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paper raft Dec 18, 2025, 1:52 PM

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hi there!

idle elm Dec 18, 2025, 1:52 PM

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hello again, @soma! i hope you're doing well today.

paper raft Dec 18, 2025, 1:53 PM

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If a client that belongs to one of these locations goes to a different location, that means their Mandate won't work because it was created with a different "on behalf of" parameter than the other location's Stripe Customer identifier.
Does it mean you are trying to use the same customer object across two different Stripe accounts?

idle elm Dec 18, 2025, 1:54 PM

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yes; trying to use the same customer's SEPA PM across 2 different Connected accounts (that we are the Platform for for both) that happen to be run by the same business.

mortal steepleBOT Dec 18, 2025, 1:58 PM

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idle elm Dec 18, 2025, 1:59 PM

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and just to expand on my 2nd question.. when i post a payment intent that has that customer_acceptance: offline for mandate_data... do you know what actually happens next? Does an email go from stripe to the account holder? or are they notified through their bank? (and is this something that i can observe or intercept or simulate a response for in a test environment?)

cinder iris Dec 18, 2025, 2:02 PM

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hi there, taking over for soma as they have to step away. I'll start researching your question now, one moment

idle elm Dec 18, 2025, 2:02 PM

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hello, denton! thank you in advance for your help.. i appreciate you!

cinder iris Dec 18, 2025, 2:07 PM

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for your first question: for some payment methods it's possible to clone them to connected accounts, so long as the payment method was saved on the platform account (we document this here)

however for SEPA DD, this is a private preview feature that your account would have to be approved for. if you're interested in this, you can write into Stripe Support (https://support.stripe.com/?contact=true ) and ask for access to cloning SEPA DD payment methods to connected accounts

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for your second question, it looks like offline mandates for SEPA is also a private feature, which unfortunately means we're not going to know much about it on this channel. you'd need to reach out to support for that as well

idle elm Dec 18, 2025, 2:10 PM

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oh, interesting!!! assuming that we can be approved for it, is there any documentation about what we'd actually be able to do with that capability? would it basically be adding "sepa_debit" to the list of types this can happen for, along with "card" and "us_bank_account"?

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that link you sent is very helpful! thank you for that.

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and understood about the 2nd question also.

cinder iris Dec 18, 2025, 2:11 PM

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would it basically be adding "sepa_debit" to the list of types this can happen for, along with "card" and "us_bank_account"?

yes, that's correct

idle elm Dec 18, 2025, 2:13 PM

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alright, great! looks like i need to follow up with Support for further information. denton, thank you very much for your help and information. i hope you have a great rest of your day!

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