#jeffrey_error

1 messages ¡ Page 1 of 1 (latest)

lavish eagleBOT
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pale tangle
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Hello
What's the exact error? Is this your own app?
Can you elaborate?

fleet crow
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it's on Stripe App

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    • sign on top right corner
  2. Charge a card or send an invoice
  3. enter an amount, click Next
  4. Tap to Pay shows Failed to connect
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I clicked Retry, and shows Connecting only

pale tangle
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It is possible that your device has fallen out of compatibilities list due to the recent compliance related update.
You may need to use a different device to accept TTP payments.

I would suggest you reach out to our support about that so that they can confirm the eligibility and help
https://support.stripe.com/?contact=true

fleet crow
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I am using S23U, it worked last week

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only today, I opened the app again, this error showed up

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Last week there was no connection issue

pale tangle
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I'd suggest talking to the Support team as they can report it internally to the team that owns the Dashboard app

fleet crow
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cool, no prob, thanks