#piercy_api
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- piercy_api, 6 days ago, 36 messages
timber crane
I created an oauth link from my platform test mode. I then opened it in an incognito window, logged into the sandbox account, with username, password and 2fa. Then accepted it and filled in what it needed.
Interestingly, even though my sandbox says its underneath my platform, i don't see the account listed in connected accounts in the platform. What I really need to test is revoking the permission as we have a customer looking to leave their current platform and move to us. They assure me they are a direct account (which i will be confirming), but for now i just wanted to test the scenario of moving a direct account from one platform to another.
full path
Yeah, I can see the sandbox is connected to your platform in test mode
Could I ask you to give me access to your sandbox, so I can take a look at what you're seeing?
timber crane
Sure, that's not a problem as its just a test account
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full path
Thanks!
timber crane
That should be approved. Under apps, I can't click revoke
full path
Thanks. Having looked into this some more, I think we'll need to investigate a bit further offline
Can I also ask what it is you're trying to build? Extensions have been replaced by Stripe Apps: https://docs.stripe.com/building-extensions
So it might be the case that extensions are not well supported by sandboxes
timber crane
As a company we do a lot of sports related activities.. so things like sports memberships, court bookings, coaching/training that sort of thing. Our customers use our tools to manage all of the above, any payments go through stripe and we take an application fee.
In this instance, we have a prospective customer who are with another company. They would like to move to our software, and have said they have a direct stripe account. They want to ensure that they keep transaction history and that subscriptions remain running for all of their members.
So I am trying to investigate having them leave their current platform, to join ours, and then we can setup everything else needed via the API.
We already have a reasonable sized platform account, so we are wanting them to join that.
Im happy for this to be investigated offline, is there a way it can be done as a support ticket so I can put my email address against it and be updated? Its a large opportunity for us so, we're putting a lot of effort into working out what can be done.
red orioleBOT
kind falcon
👋 taking over for my colleague. Let me catch up.
timber crane
Thanks, no worries.
I should add, I did reach out to the data migrations team for this, but they were providing instructions on copying over PAN data rather than moving the account from one platform to another. After more research I found the documentation about direct accounts being able to revoke the permissions, so thats what I started trying to test.
kind falcon
@timber crane I remember discussing this with you last week
timber crane
Yeah, we did chat about it, I went away, spoke to the data migrations team, and after a short discussion with them, I found the docs about the revoke option. The docs seem pretty clear that revoking should be possible for direct accounts, but I cant seem to test it.
kind falcon
did you try the OAuth approach?
timber crane
Yeah, on the account selection i can't select the account untill they revoke their current platform
kind falcon
Yeah, we did chat about it, I went away, spoke to the data migrations team, and ...
revoking access is available, but that is not the only thing you'll have to do
Oh ok, I see what you mean
do you have the account ID of the connected account?
timber crane
acct_1SeZcdHL6mpoCXiP
that's the account, its connected in sandbox mode, to platform: acct_1O9QQ1IXEImL88y1
oops
platform: acct_1O9QQ1IXEImL88y1
connected account: acct_1SeZcdHL6mpoCXiP
kind falcon
ok, so now you're not able to unauthorize?
timber crane
If you see the screenshot above, I can't click the revoke access button
kind falcon
ok
timber crane
I should add, this was a direct account. I created it on stripe first, then connected it to the platform. With the hope to revoke access and move it to another platform
kind falcon
but what is the actual Standard account that you're trying to revoke its platform access
I mean the client you're trying to acquire
what is their account ID?
timber crane
erm, let me see if I have it
I haven't been given the account id yet, but I do have a customer id from the account: cus_QkwiMi6LRCwPRZ
They gave us an export from their current systems so we could try work out a plan. So while it didn't contain account id, it did have customer id's which I think are unique so you can probably find it that way.
kind falcon
ok perfect, that gives me enough to see what I need to see
give me a few minutes while I investigate this
timber crane
thanks
kind falcon
the account you shared is not owned by any platform, so you won't have to deal with this problem
timber crane
Awesome, they must just be connected via keys then. Thats great to know.
Ok, cool, thanks for this, that makes everything much easier i think
kind falcon
Awesome, they must just be connected via keys then. Thats great to know.
no, not necessarily
timber crane
Well, yeah, either way I guess it doesn't matter. As long as they're free to join our platform then everything else is just API work on ourside.
Thank you for your help on this, I really appreciate it. I feel like we are in the deep dark depths of the stripe platform.. way out of the normal day to day.. so very much appreciate the help and guidance.. there so much to understand and having this team share their knowledge is super helpful.
Thank you.