#sean_unexpected
slow garnetBOT
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raw ginkgo
You're talking about a dashboard tool, is that right?
brazen island
You're talking about a dashboard tool, is that right?
Yup, the PAN copy tool: https://docs.stripe.com/get-started/data-migrations/pan-copy-self-serve
From the docs, I was under the expectation that this would happen "During a second copy involving the same accounts and same customers, previously-copied Customer objects aren’t duplicated. The second copy copies over brand new Stripe Customer objects or new payment methods only for previously-copied Customer objects."
raw ginkgo
Unfortunately, we don't know much about the dashboard here - we focus on API and integration issues. I don't know how that tool works and you'd be best served by writing into support.
I'm happy to take a look at an example Customer and see if I can spot anything very obvious but I can't really debug that tool.
brazen island
Ah gotcha, sure thing. I can provide the source and destination account IDs and customer ID. Is that all you need?
raw ginkgo
Just the Customer id would be fine
brazen island
cus_NAqoOLaRjwt62B
raw ginkgo
Yeah, nothing sticks out at me
I would recommend writing to support and they can talk to the folks who maintain that tool.
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