#frank_unexpected
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viral vector
This is the request currently being sent:
https://api.stripe.com/v1/elements/sessions?deferred_intent[mode]=payment&deferred_intent[amount]=995&deferred_intent[currency]=eur&deferred_intent[payment_method_types][0]=bancontact&deferred_intent[payment_method_types][1]=card&deferred_intent[payment_method_types][2]=ideal¤cy=eur&key=somekey&elements_init_source=stripe.elements&referrer_host=somesite&stripe_js_id=someid&locale=nl&type=deferred_intent
I contacted Stripe support, and they confirmed that everything on the account is configured correctly since iDEAL appears as activated in the dashboard.
This was confusing because we’re using Stripe Elements, so I expected iDEAL to appear as one of the available payment options during checkout.
I also checked the account’s activated payment methods using the Capabilities API, and it shows iDEAL as active, so nothing seems misconfigured on that side.
any help would be much appreciated thank you!
vast fossil
Can you share the request id req_xxx where you created the PaymentIntent?
viral vector
sorry I do not have that info
i can share to you in private though the complete request we are sending without obsucring the ids, would that be okay?
vast fossil
Can you share the Payment Intent Id pi_xxx? That works too. The Ids are safe to share here
viral vector
sorry for the confusion, there won't be any payment intent id yet since the problem is that iDEAL was not showing as an option on stripe elements
vast fossil
I see, you are using the defer flow
This is a Connect setup and did you enable in Platform or Connected Account?
acct_1RsrYbAznZ1jxwa1 is the CA and acct_172zcDB1Bb0p37lb is the Platform
viral vector
on the playform account iDEAL is on by default and on the connected account iDEAL is also enabled
vast fossil
On the Platform where do you set it? On the pmc from "settings/connect/payment_methods"?
viral vector
yes
vast fossil
This part
viral vector
this is the current setup for the payment_methods
vast fossil
Okie let's do a quick test. Can you create a Payment Intent (just create, no confirm) by Direct Charge on the same setup and with automatic_payment_methods.enabled = true, then share the Payment Intent ID with me
We may have more log and this should use the same PMC
viral vector
unfortunately we cannot do this as it will reflect on the customers dashboard, can i share any other payment intent in this case?
viral vector
no, what I meant with customer's dashboard would be the connected account
acct_1RsrYbAznZ1jxwa1
here is a sample payment intent with the iDEAL included in the enabled payment methods
pi_3SbOUzAznZ1jxwa11AELSqiT
vast fossil
I see, but can you create one with automatic_payment_methods.enabled = true instead of explicitly passing payment_method_types array?
I want to see if IDEAL would be automatically included
viral vector
I cannot create a payment_intent for the connected account, since this is production data,
request without the payment_methods on the elements yields the same response
?deferred_intent[mode]=payment
¤cy=eur
&key=pk_live_51RsrYbAznZ1jxwa1mmGQQDrRfuPPlTwNclTYltuqjTKNri4vYulExrne9pIimLadMYX8PMZkJCIVzfO28Wuk5Ukl00sRWJh5La
&elements_init_source=stripe.elements
&referrer_host=kakawagoddess.com
&stripe_js_id=e88d9bb7-73d1-4d61-b6a8-82204f392192
&locale=nl
&type=deferred_intent
response
weary dustBOT
Hello @viral vector, we have sent you a direct message, please check it at https://discord.com/channels/@me/1448548844529909882
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vast fossil
Asking for a consent in DM
viral vector
Accepted
vast fossil
Looks good actually
viral vector
yes that is also why we are weirded out by this issue
vast fossil
I guess the next step is providing us a live website when we can see it's not displayed, and prepare a non-defer version of it, so we can debug further
viral vector
you can go to https://kakawagoddess.com/ and add a product and do a checkout, and you would see that iDEAL will not be shown
currently we are doing the defer flow.
unfortunately we cannot provide the non defer version
vast fossil
Quick question, if you create a Checkout Session, will it show Ideal (if you are comfortable to create one)
I found a similar ask about this unactivated_payment_method_types on iDEAL and it likely to be an issue with the account's PPRO status. Could you write to Support to launch an investigation on the account? Feel free to mention this Discord thread and my opinion
viral vector
sure I think that would be better, since changing the flow to non-defer would not be possible. Thank you for your help!