ganesh-gawali_unexpected

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[twilit veldt]

👋 Hi there! Do you have a Payment Intent ID you can share where this is happening? pi_…

[wicked dagger]

pi_3ScPz8ExYCOPxGAz1xnJTewu

[twilit veldt]

Thanks. Can you share a bit of your code where this is happening?

I see here that the payment method details were provided, but this was not a call to confirm the Payment Intent: https://dashboard.stripe.com/acct_1Qs1BWExYCOPxGAz/test/logs/req_qC2sEfnug2rRo9

[wicked dagger]

yes

please give me 2

[twilit veldt]

as per the document we called the confirmPaymentIntent again
Also, can you share which documentation you're referring to here?

[wicked dagger]

Document - https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=react-native

code - async function collectPaymentByCreatingPaymentIntent() {
const { error, paymentIntent } = await createPaymentIntent({
amount: selectedDonationAmt * 100,
currency: Config.CURRENCY_CODE.MYR,
onBehalfOf: Account.Merchant_Id,
captureMethod: 'automatic',
descriptor: 'GivePlease',
});

    if (error) {
        showToast("Failed to create payment intent", 'danger');
        setIsLoading(false);
        setError(error.message);
        return;
    } else {
        setError(null);
        paymentIntentCreated.current = paymentIntent;
        collectThePaymentMethod();
    }
}

async function collectThePaymentMethod() {
const { error, paymentIntent } = await collectPaymentMethod({
paymentIntent: paymentIntentCreated.current,
updatePaymentIntent: true,
});
console.log('PAYMENT INTENT', paymentIntent);
if (error) {
setIsLoading(false);
setError(error.message);
showToast(error.message, 'danger');
disconnectReader();
return;
} else {
setError(null);
confirmThePaymentFromStripe(paymentIntent);
}
}

async function confirmThePaymentFromStripe(updatedPaymentIntent) {
const { error } = await confirmPaymentIntent({
paymentIntent: updatedPaymentIntent,
});

    if (error) {
        setIsLoading(false);
        setError(error.message);
        showToast('Failed to confirm the payment', 'danger');
        disconnectReader();
        return;
    }
    setError(null);

}

[twilit veldt]

Thanks. I see that your second call to confirm the Payment Intent was successful: https://dashboard.stripe.com/acct_1Qs1BWExYCOPxGAz/test/logs/req_jhnSoUC3RM7CTS — the object returned has status: succeeded

[wicked dagger]

okay

[twilit veldt]

Overall this looks correct:

• You create a Payment Intent
• You call collectPaymentMethod which updates the Payment Intent once a card has been presented. At this point the status is requires_confirmation
• You call confirmPaymentIntent — and the Payment Intent moves to succeeded

on confirmPaymentIntent response the status of paymentIntent is giving "requires_confirmation".
Do you have a Payment Intent where this is happening, even after calling confirmPaymentIntent again, as the documentation you shared says you should do?
https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=react-native#handling-failures

[wicked dagger]

yes

sharing

pi_3ScQOoExYCOPxGAz0Z4J8ObS

we called confirmPaymentIntent twice for this

[twilit veldt]

Stripe only received one confirm request for this Payment Intent, so as the documentation mentions, you probably had a temporary network connection issue.
But the confirm request succeeded — the Payment Intent has status: succeeded: https://dashboard.stripe.com/acct_1Qs1BWExYCOPxGAz/test/payments/pi_3ScQOoExYCOPxGAz0Z4J8ObS

[wicked dagger]

okay

[wicked dagger]

Is there a possibility of delay in the payment process? We are getting requires_confirmation but after a while the payment is getting successfully executed

[twilit veldt]

For the Payment Intent you shared, there was only one second between calling collectPaymentMethod and confirmPaymentIntent succeeding:

• https://dashboard.stripe.com/acct_1Qs1BWExYCOPxGAz/test/logs/req_mnWVY0GVLYmOaG
• https://dashboard.stripe.com/acct_1Qs1BWExYCOPxGAz/test/logs/req_1cNhZEcJQwpUGy