#ledev-fou-fou-fou_api

1 messages · Page 1 of 1 (latest)

brave owlBOT
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brittle tundra
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👋 Hi there! Let me take a look

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Do you have any specific invoice IDs you can share where you're seeing this problem?

sour gorge
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in_1SZe7iJsUJztFB3FbBUjPf2l

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in_1QRKA6JsUJztFB3FFTqbXY8n for the subscription with coupon code

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all subscriptions where the price changes to the price without reduction, fail to pay, even if the bank card is still valid

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brittle tundra
brave owlBOT
sour gorge
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My analysis confirms that all subscriptions created with a discount coupon fail upon renewal. How to avoid this behavior? Is there a solution

brittle tundra
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Do you have any other invoice IDs where this is happening?

sour gorge
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in_1SZDKiJsUJztFB3FnXDsNPYB for renewal
in_1QQtMrJsUJztFB3FQK3o5BSM for subscription with discount code

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I have a lot because they are all the Black Friday renewals from last year

civic frigate
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I'm afraid in_1SZDKiJsUJztFB3FnXDsNPYB is just a generic decline by the bank, the discount is likely just a coincidence

sour gorge
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Is the discount rate too high and the bank systematically refuses this rate increase? I looked around, and I don't see any subscription that went back to the normal rate passed successfully

civic frigate
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I don't think the bank cares about whether the payment is discounted. In any case, this is not the place to discuss declines, we can 't really help with this here. You'd need to speak with support

brave owlBOT
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