longwelwind_api

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[spare summit]

Hi there! This section of the documentation describes the requirements for using card issuing with connected accounts:
https://docs.stripe.com/issuing/connect#create-connected-accounts-with-issuing-capabilities

Issuing only supports connected accounts that don’t use a Stripe-hosted Dashboard, and where your platform is responsible for requirements collection and loss liability, also known as a Custom connected account.

It also provides a link to create custom accounts that work with issuing
https://docs.stripe.com/connect/design-an-integration?connect-onboarding-surface=api&connect-dashboard-type=none&connect-economic-model=buy-rate&connect-loss-liability-owner=platform&connect-charge-type=direct

And it states

Private preview
Enabling Issuing on non-custom connected accounts is a new feature. Email [e-mail] to request access.

So it depends on what type of connected accounts you have, and requires specific setup to work properly

[trail tundra]

hey there, just stepping in as my teammate had to head out

I see that your non-sandbox account appears to have issuing enabled, but that is not currently enabled for the sandbox

Ah, it looks like you created this sandbox a year ago, before your live account had the issuing capability enabled, so the sandbox was created without that

The quickest fix here I think would be to try creating a new sandbox account, and see if you're able to create these connected accounts on that (it should inherit the updated configuration of your live account).