brumlyboy_error

[rustic crag]

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[keen zodiac]

Hi I don't understand your question unfortunately. Can you elaborate

We just help developers with api questions in here

So if it's not an api question we can't assist

[muted heart]

Let me get you some screenshots for then I will explain LOL!

Here is the Sitiuation: Stripe in the first screen shot you can see is in live mode... Now we aer integrated with Spectrum Service Tech, so when we send an invoice through payment through the Viewpoint Spectrum Service tech APP, that should be connected through Stripe, Stripe is making it go through this weird "Test mode" rather than a live instance!

Soneone said the api is off, but we as users have no control or any access to the API nor know the language of the API connection, we need stripe to help us 1. See the API configuration. 2. Hel us understand why this happens, or how do we fix this?

[keen zodiac]

Ok so you aren't the developer that's interfacing with the Stripe API then. Sounds like Spectrum Service tech controls the Stripe API integration. So, you'll have to reach out to them for help on this

Looks like there's an issue with Spectrum's integration with us so they'd need to fix this

We only work with developers directly in here

So if someone from Spectrum, for instance, needed help fixing this, then they'd reach out to us

[muted heart]

I am a developer on the Spectrum Side, and there is nothing more here for us, it sends the data to Stripe just fine. Somewhere or somehow Stripe is taking that created invoice and making it test based and not an active real invoice. Everything is sent, nothing in our files promote a "Test Mode" styled invoice

It sends the invoice data, there is something stuck on stripes end which I cannot read that is making this test configured

[keen zodiac]

So the above screenshot is of a checkout session not an invoice

If you share the checkout session id I can see how it was created and we can go from there

But it won't be test mode unless you use test api keys to create it

Also how are you a developer of the spectrum system if you don't access the api...

We only work with the developers of the stripe integration in here

So if you aren't the ones calling the stripe api and controlling the integration with us then we can't work with you

[muted heart]

We have the API on our end which gives Stripe the information requested, needed to generate the invoice, our API provides the info, the software on Stripe Generates it Our end is offering all the correct information from "Trimble Viewpoint Spectrums end", Our connection provides the data , the Stripe Software still uses that data to generate the billing.

PAyment ID email

[keen zodiac]

That doesn't really make sense, sorry

Like is it your code generating that email and the link contained within it?

Like that's clearly a test link

And it would be your code that generates those links

[muted heart]

yes but Spectrum and our API side does not generate the link, we provide the details of the invoice to Stripe, and the Stripe software provides the link

[keen zodiac]

and the Stripe software provides the link
What software

We don't provide out of the box solutions like this

Sounds like you're using a third party software integration with our api

[muted heart]

Stripe... Which I cannot see why, when Viewpoints API gives the Stripe software the invoice details, Stripe changes our Invoice details to be a test invoice.

[keen zodiac]

You're giving me no details

How are you calling our api specifically

Please share your code

On the surface it sounds like you're using third party software that calls the stripe api

[muted heart]

SOur API on Trimbles end is Giving the invoice $ amoutn Detail INV#. WO# in those fields, but stripe kicks those provided details to test.

[keen zodiac]

Yeah you're using some third party software

I can't really help unless you're a developer that calls our api directly

You need to work with the party that's calling the stripe api

[muted heart]

Viewpoint Spectrum is Third part to Stripe yes!

[keen zodiac]

So reach out to them

[muted heart]

can we remove this thread so I can go back to the API team