derek_api

[fringe magnet]

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[idle shoal]

Hi there!

[placid tiger]

hello

[idle shoal]

is Viewpoint Spectrum your platform?

[placid tiger]

yes

[idle shoal]

Do you have an example payment I can look at? I'll need a Stripe object id such as a PaymentIntent (pi_123abc)

but what defines testmode vs livemode is the API keys that are being used on the specific request to create individual objects. If your platform is using test API keys, then that's something they'll ultimately need to address

[placid tiger]

we dont have access to see the API keys?

When we submit an invoice from the Spectrum Service Tech app, the request isn’t hitting the Live environment. Instead, it’s being routed into ‘Test Mode,’ which prevents it from generating a real, linkable payment option. So even though the workflow completes, it never creates an actual live PaymentIntent.

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[idle shoal]

"routing" isn't a concept in the way you're describing. Your platform's code controls via API keys this if they're creating objects on your account. If you could provide an example PaymentIntent I can verify that

I'm sorry but I can't join a video call. We do live chat in this server to help with developer questions

[placid tiger]

could you join this call so we can show you

do you have any way to have someone from Stripe join a call with us so we can show them the problem instead of verbally

there may be a language barrier between us with the technical terms a

[idle shoal]

My first recommendation is to speak to your platform about this directly, as most likely they will need to resolve this in their code.

But otherwise it sounds like you need regular Stripe support - I can provide you with instructions on how to submit a ticket. As I mentioned, we only work with developers here in this server on technical & integration questions.

[fringe magnet]

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[placid tiger]

we have a service ticket open and they reffered us to the discord

[idle shoal]

I'm sorry if you received an erroneous redirection here. If you can provide me with your support ticket number, I can leave a note about that