#sashwtf_best-practices
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tame dagger
is there an example of a failed payment? are these failures the initial on-session payment, or off-session recurring payments?
rare quail
For paypal payments it's just a generic "payment_failed", for Link / CC payments, it's often generic_decline or insufficient funds
You can take a look at the account, if you have the ability to do so
tame dagger
a specific pi_xxx ID please
but generaly for help with declines you'd need to speak with support as the likelihood is it's not integration related
rare quail
for a paypal one: pi_3SaEy3RrjcGMGkY81ugumBae
cc / generic_decline: pi_3SYXk5RrjcGMGkY80tD8xiuJ
tame dagger
pi_3SYXk5RrjcGMGkY80tD8xiuJ was declined by the bank because of suspected fraud (network_decline_code: "83"): https://developer.mastercard.com/mastercard-merchant-presented-qr/documentation/server-apis/response-error-codes/
pi_3SaEy3RrjcGMGkY81ugumBae was a PayPal decline and I know nothing beyond that
not really integration related as I expected, so you'd need to speak with support if this is concerning