#cala-br_webhooks
kindred quiverBOT
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slow hamlet
hi there 👋 looking into your question now
kindred quiverBOT
shrewd swan
Hi!
I'm trying to call a webhook on this domain
The domain i was using before, api.saikoo.it, was originally proxied from cloudflare
and the webhook was getting 502
I've changed the destination to the new .ai, but it's still getting 502
fluid jungle
Hey! Taking over for my colleague. Let me catch up.
Are you abel to ping the domain and get resolved your IP behind ?
shrewd swan
The 502 I'm pretty sure that it's coming from cloudflare, althought I don't understand why
I can see no traffic reaching my endpoints, and the cloudflare logs getting the requests and returning 502 (from origin, so probably something on my reverse proxy?)
The 502s I'm getting now on api.saikoo.ai, event tho the domain is un-proxied, I suppose are because your DNS has resolved the CF ip address (the .ai domain was proxied and I unproxied it...)
shrewd swan
Are you abel to ping the domain and get resolved your IP behind ?
Yes, not only that, but if I go and call the webhook directly I get a response from my api
For both the subdomains
I've checked the firewall too, but your IPs are not blocked
fluid jungle
The 502 I'm pretty sure that it's coming from cloudflare, althought I don't unde...
No honestly, this channel is for Stripe realted questions. You probably need to reach out to Cloudfare support.
shrewd swan
I've set up a new subdomain
This is not proxied from cloudflare
https://u1-api.saikoo.ai/stripe/webhook/subscriptions/invoice.paid
The DNS is resolving directly to my server, yet I'm still getting a 502 from your end, how can it be?
No traffic from your servers is reaching my endpoint, yet if I just simply open the url on the browser I get the logs
Can you check if this webhook (the latest I've sent) is actually sending it to u1-api.saikoo.ai?
evt_1SZp2GGbPiBbgZFF7q8dyNPa
It resolves to 37.187.157.152, my server's ip
fluid jungle
So your endpoint is responding with 502 ?
shrewd swan
Nope, my endpoint is not getting your request
fluid jungle
Which means that it's not reachable
shrewd swan
It's not arriving to my server, altought it's not being proxied from cloudflare now, it's just a plain DNS entry
fluid jungle
you need to double check with your domain/DNS provider
shrewd swan
But it is reachable... I can just open the url and I see the traffic...
https://u1-api.saikoo.ai/stripe/webhook/subscriptions/invoice.paid
And here's the corresponding log on my server...
fluid jungle
Ok so probably this is a ssl certification issue
Between checking this event evt_1SZp2GGbPiBbgZFF7q8dyNPa
I'm seeing cloudflare
In the response headers
Can you try a fresh new test ?
What is your DNS provider ?
shrewd swan
Cloudflare
Can you check the latest event? evt_1SZp2GGbPiBbgZFF7q8dyNPa
I've changed the destination to this one, but at this point I'm thinking that for that event the destination has remained set to the old one..
fluid jungle
Ok so probably this is a ssl certification issue
All good for the SSL certifs:
https://www.ssllabs.com/ssltest/analyze.html?d=u1-api.saikoo.ai
fluid jungle
Can you check the latest event? `evt_1SZp2GGbPiBbgZFF7q8dyNPa`
Checking...
fluid jungle
Can you check the latest event? `evt_1SZp2GGbPiBbgZFF7q8dyNPa`
I already checked this one, can you generate a new event please
shrewd swan
It's so strange tho... this other destination is getting your requests correctly... and it's pointing to the same domain...
I already checked this one, can you generate a new event please
Can I clone the event?
Done evt_1SaFKEGbPiBbgZFFbNjjc8KV
It should be pointing to https://u1-api.saikoo.ai/stripe/webhook/subscriptions/invoice.paid
Which is not proxied from cloudflare, so the response should not be a CF page..
fluid jungle
Done `evt_1SaFKEGbPiBbgZFFbNjjc8KV`
Your endpoint responded with 401
shrewd swan
Ok, which is at least good, because it means that it's reaching my server
fluid jungle
Between why you have two webhook endpoint with the same url ? we_1SaF7zGbPiBbgZFF8AYuaJjE and we_1SQXrZGbPiBbgZFF4BudF3Rt
shrewd swan
But why am I seeing 502?
fluid jungle
Maybe those are old ones
shrewd swan
Between why you have two webhook endpoint with the same url ? `we_1SaF7zGbPiBbgZ...
Sorry I did not understand
You mean that both events were sent to https://u1-api.saikoo.ai/stripe/webhook/subscriptions/invoice.paid ?
fluid jungle
check the deliveries for the endpoint we_1SaF7zGbPiBbgZFF8AYuaJjE
fluid jungle
Sorry I did not understand
You mean that both events were sent to https://u1-api...
no the same event was delivered to the same url twice, because you have two registred endpoints with the same url
shrewd swan
Ah ok, yeah I've tried to set a new destination, that's the reason
But I'm not seeing it (?)
shrewd swan
check the deliveries for the endpoint `we_1SaF7zGbPiBbgZFF8AYuaJjE`
Where can i check that?
Ok from my logs I think that this is the one you're referring to
fluid jungle
Where can i check that?
Try to open and check all your endpoints
http://dashboard.stripe.com/webhooks
shrewd swan
I think that it was sent from the new destination that I've set
The webhook signature failed, which is normal as each destination has a different secret
Ok I'm seeing it now
fluid jungle
Nice
Delete all other endpoints and focus on this one then and try to solve the signature failure
shrewd swan
The old destination is still giving 502, but they are pointing to the new destination, how can it be?
shrewd swan
Delete all other endpoints and focus on this one then and try to solve the signa...
Yeah I'll change it asap
fluid jungle
The old destination is still giving 502, but they are pointing to the new destin...
Not sure honeslty, simply delete it and use the other one.
kindred quiverBOT
shrewd swan
I really don't understand what is happening...
I've restarted the service with the correct webhook secret, and now its getting 502 again
And the old one is now getting 401 😦
shrewd swan
Yes
The thing is
I restarted my service with the correct webhook secret
And now the new one is getting 502, and the old one 401
But I'm still not seeing the 502s on my api
I can't remove the old destination, I will lose some events that are pending
tawny river
clearly your server/endpoint it unavailable intermittently (hence the 502). I think we're likely going to need you to write in so we can take a deeper look. could be connectivity issues between your hosts and ours
https://support.stripe.com/contact/email?topic=api_integration
shrewd swan
Yeah, I'm pretty sure that's it
I believe that the process is stopping abruptly and restarting, so you get a 502 directly from my reverse proxy (not CF)
I get no log of your requests simply because they kill the server lol
tawny river
yeah I don't know what any of that means but seems unlikely. as I said, we'd need to investigate further so please write in
shrewd swan
Here's the error that's probably the culprit
2025-12-03T13:33:01.2879226Z Maximum destructuring depth reached.
tawny river
don't understand what that has to do with us sending a JSON payload to your server or how it's related? AFAIK that's a .NET related error so the likelihood is something in your endpoint is throwing that and maybe it's causing the exception?
FWIW, if this was indeed a network issue and we couldn't reach the endpoint for whatever reason, we wouldn't even get a 502 response. a 5xx response is indicative of an error/exception thrown by your endpoint code