#atalatal_api

1 messages · Page 1 of 1 (latest)

short pilotBOT
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light quarry
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hi there, our team on this channel focuses on API and developer-related questions. we're not really familiar with onboarding requirements or the dashboard. I'd recommend you reach out to Stripe Support with your inquiry https://support.stripe.com/?contact=true

fleet plank
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This is a developer related question.
I am implementing Connect. And want to test a user creating a Stripe Connect account.

light quarry
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can you provide me with an example account ID (ex: acct_123) that you're having this problem with?

fleet plank
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this one: acct_1SZdhH8FHzvvSq58

short pilotBOT
unreal dust
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Hi there 👋 jumping in as my teammate needs to step away soon. Are you testing file uploads as part of your verification process? Or actually, looks like this is an Express Connected Account, are you using our hosted onboarding flow?

fleet plank
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Hi. I just want to create a Connect Account. I am taken to the onboarding, and once it is completed, all reviews are successful. But the 'Provide Proof of Directors' is under review and not completed. Thus the account is restricted.

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The 'Request Information' Button does ask for any information, it just takes me to the Express Dashboard.

unreal dust
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Are you providing the Connect test values through our hosted onboarding, or are you prefilling information for your Connected Accounts? I'm trying to get an understanding of what test data was used so we can confirm what test outcomes are expected.

fleet plank
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Using Connect Test values when I have the option. For example for the phone number and bank account. But for others, I am just typing random words.

unreal dust
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Looks like you used hosted onboarding. I see a log for a step where you had to verify an ID, do you recall seeing this step and/or what you did at that point?

fleet plank
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Yes, I did skip it, and it gave me an option to submit as 'Successful Verification'

unreal dust
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If you instead use the option to submit it as a successful verification, does a pending verification still occur?

fleet plank
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I did submit it as a succesful verification.

unreal dust
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Oh, I thought you said you skipped it, sorry for my misunderstanding.

fleet plank
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I mean I skipped the actual ID upload, (it gives the option to skip)

unreal dust
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Are you able to consistently reproduce this behavior?

fleet plank
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Yes.

unreal dust
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Perfect! Since we don't have clear replication steps, can you record a video of you going through the onboarding flow so we can see exactly what you enter at every step and see if we can reproduce?

fleet plank
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Sure.

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The video has a size limit. Do you have an alternate way that I can send the video?

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I have to leave the office in 5 minutes.

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Here I uploaded to Youtube.

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Here is the account ID associated.

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acct_1SZeWy7QichU7SsX

unreal dust
fleet plank
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Can you just let me know your final thoughts? After watching the video?

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I can stay a bit longer.

unreal dust
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Basically take a look through the test doc and use test values whenever they're an option, that way all of our verification checks will be happy.

short pilotBOT