#biggy_error
signal lynxBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1445045662457528361
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
finite kestrel
👋 Can you share the request ID (req_xxx)? https://support.stripe.com/questions/finding-the-id-for-an-api-request
finite kestrel
Thanks, just taking a look to see what I can find out
signal lynxBOT
past pendant
Hi there 👋 jumping in as my teammate needs to step away soon. It looks like that payment was blocked by one of our rules, but my teammates and I here in this forum can only see that it was blocked. I'm not sure how much insight they'll be able to give on the specifics of why this payment failed, but if anyone will be able to tell you more about why it was blocked that would be our Support team. You can reach out to them here:
https://support.stripe.com/?contact=true
ebon mist
Thank you very much. I have another question regarding SEPA: due to this blockage, we will need to retrieve all our customers’ IBANs. I can access each mandate individually (where the IBAN is visible), but is there a way to automate the export
past pendant
Can you elaborate on how you're seeing the IBANs in the Mandate objects?
ebon mist
not the Mandate object but from the Stripe dashbord in the field transaction
when i click on mandate_1SV......
past pendant
Ah, didn't realize we showed those in the dashboard (we specialize in helping developers work with our API/SDKs, and just aren't as familiar with the dashboard side of things). I'm not aware of a way to access the IBAN from the API.
ebon mist
My question is how can I do this programmatically using the API
past pendant
You can't