#matthewwoodruff_api
inland pathBOT
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civic cliff
Hi there!
Looking
I think we are just not returning a very good error message here. It isn't specifically the setupintent write permission that's causing the request to fail
pliant osprey
fyi this was the response
"error": {
"code": "more_permissions_required_for_application",
"message": "This application does not have the required permissions for this endpoint on account 'acct_1QSOZ1GhmtwophWl'. Having the 'read_write' scope would allow this request to continue.",
"type": "invalid_request_error"
}
civic cliff
Yeah, I found the request
I think the first sentence is true and the second sentence is somewhat misleading
pliant osprey
Do I need to add some more permissions to the app? or is this something else?
civic cliff
No it is definitely related to permissions. Basically I see a list of missing permissions for the request, but some permissions imply others and I'm trying to understand what is the permissions you actually need to request for this to work
pliant osprey
thanks for looking into it
civic cliff
I'm going to talk to a colleague with deeper knowledge about Stripe apps in a moment as soon as they're free
pliant osprey
awesome thanks
civic cliff
okay we think this may be a bug. I'm trying to see if I can get in touch with the product team quickly
pliant osprey
great thanks again
civic cliff
They're looking at it now - I'm waiting to see what the ETA on a fix is going to be. If we know it is going to be some period of days I'll ask you to submit a support ticket and we can update you when the fix is live.
pliant osprey
if theres anything I can do in the meantime or a workaround, let me know
civic cliff
While our devs are looking at this now, realistically it isn't likely a fix is going to be able to go out today, so can I ask you to open a support case and we'll update you when the fix goes out?
inland pathBOT
Hello @pliant osprey, we have sent you a direct message, please check it at https://discord.com/channels/@me/1443326317516030102
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
pliant osprey
sure. How do I open support case? I've followed the link but it takes me to the stripe support page with no obvious place to open a case
night dagger
Hello, my colleague has to step out but I can help. Not sure what may be happening with that flow, usually it is obvious. If there's nothing sensitive on the page when you open it, can you send a screenshot here? Trying to figure this out from my side as well.
night dagger
I think it should have a box pre-opened in the lower right. Let's try one more time, if that doesn't work I think the quickest thing would be to open a case through the "contact support" link there and I can just grab it after you create it that way.
inland pathBOT
Hello @pliant osprey, we have sent you a direct message, please check it at https://discord.com/channels/@me/1443326317516030102
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
night dagger
Can you see if that link works any better?
pliant osprey
I tried a different browser just in case. This is what I see
night dagger
Hmm that doesn't look quite right either. I am flagging internally that we need to fix this. For now if you give the assistant a quick summary of your issue and ask to open a support case it should be able to create that for you. Once that is done if you can DM me your email I can pick up the case and get it in the right queue to follow up on this.
Apologies for the inconvenience! We specifically made that DM thing to make creating a case easier.
Awesome thank you! We got the case. Will follow up through there.
Also deleted that message because bots sometimes crawl public Discords like this one to scrape emails for spamming. Sorry I forgot I had my DMs off!
pliant osprey
thanks! how will I receive updates? via email?
night dagger
Yep yep via email, will send an ack email soon
pliant osprey
great thanks