#button-20_identiy-verification-issues-events-and-state
marsh juncoBOT
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- button_identity-reactnative, 6 days ago, 31 messages
amber breach
Do you know what events your listening to on your webhook endpoint? Do you have the id of the endpoint handy?
amber breach
Is it just identity events you are not getting or are you not getting any events at all?
stable sun
The only events received on the dashboard are "requires_input"
The rest aren't displaying at all
But the user completed his verification
sweet fox
Hi there,
I am taking over for my colleague who had to step away.
I see you shared an evtent with the ID evt_1SXTXyBMbDQDL27wjJQIkwOh. That is an identity.verification_session.created event, but looking at your webhook endpoint, this event type is not enabled.
sweet fox
Really? I looked at your account at found the most recent identity.verification_session.requires_input event - ID: evt_1SUEqOBMbDQDL27wfjkkcoaW link to to your dashboard: https://dashboard.stripe.com/events/evt_1SUEqOBMbDQDL27wfjkkcoaW - which shows it was successfully delivered to your webhook endpoint.
Do you have another example of an event, that has not been delivered but enabled in your webhook endpoint?
stable sun
No please. What I'm trying to say is, "identity.verification_session.created" and "identity.verification_session.requires_input" are the only events that are logged but for the event ID in particular that I forwarded, the user completed the verification in full but neither "identity.verification_session.verified" nor "identity.verification_session.processing" were called
sweet fox
Ooohhh, ok. Sorry for the confusion. Now I understand. 🤦♂️ Let me see what I can find about that....
stable sun
Oh that's fine
stable sun
Ooohhh, ok. Sorry for the confusion. Now I understand. 🤦♂️ Let me see what I c...
Sure
sweet fox
Alright I am looking at the verification session that emitted the identity.verification_session.created event - ID: evt_1SXTXyBMbDQDL27wjJQIkwOh and I can see that the session has not been completed. It is still in an requires_action state
stable sun
Yeah
The user completed that verification of which I've also forwarded the screenshot of it
sweet fox
That is strange. None of that has reached our server. From what I can see, the verification session was created but not completed.
stable sun
Yeah. Could it be unmatching API versions?
sweet fox
I am not sure at the moment. Let me do some more digging.
stable sun
Okay
sweet fox
I gathered a little bit information but it seems like I will need the assistance from the product team for Stripe Identity so they can further investigate the issue. For that, I would need to move this conversation to email to keep you up to date about findings. Would that be ok with you?
stable sun
Yeah sure
sweet fox
Ok great. You will receive a DM in second with instructions on how to create a support ticket, that will be routed directly to our team.
marsh juncoBOT
Hello @stable sun, we have sent you a direct message, please check it at https://discord.com/channels/@me/1443002818452520990
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
stable sun
Okay
sweet fox
Ok, I got your ticket. I will now reach out to the product team and we will keep you up to date via email.
sweet fox
No problem.