dev-travis_docs | Stripe Developers | Page 1

tulip wingBOT Nov 25, 2025, 11:48 AM

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dev-travis_docs, 6 days ago, 5 messages

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fickle oak Nov 25, 2025, 11:51 AM

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hey there 👋 when an attempt to complete a payment fails, the PaymentIntent moves to a requires_payment_method status, and you can attempt to retry the payment using the same PaymentIntent: https://docs.stripe.com/payments/paymentintents/lifecycle

the only scenario where you'd need to create a new PaymentIntent is if the status is canceled (for example, if you cancel it via the API, or if the associated invoice is voided)
https://docs.stripe.com/api/payment_intents/cancel

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is there a specific scenario you have in mind where you think you might need to create a new PaymentIntent?

craggy lotus Nov 25, 2025, 11:57 AM

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Yes, I have a few more questions.

tulip wingBOT Nov 25, 2025, 12:01 PM

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jagged jacinth Nov 25, 2025, 12:02 PM

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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

craggy lotus Nov 25, 2025, 12:05 PM

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In our backend, we have three transaction statuses: success, failure, and pending.

When a transaction is created, we initially set its status to pending.

If the transaction fails due to payment-related issues—such as insufficient funds, incorrect PIN, etc.—we update the status to failure.

However, some errors come from the SDK on the client side, such as “developer mode enabled” or similar issues. In these cases, we show the related error message to the user, but the transaction status remains pending on our backend.

jagged jacinth Nov 25, 2025, 12:08 PM

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However, some errors come from the SDK on the client side, such as “developer mode enabled” or similar issues. In these cases, we show the related error message to the user, but the transaction status remains pending on our backend.
can you share more details ?

craggy lotus Nov 25, 2025, 12:19 PM

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like what?

jagged jacinth Nov 25, 2025, 12:19 PM

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Like what makes the status update in your backend ? Are you missing a webhook event for example ?

craggy lotus Nov 25, 2025, 12:22 PM

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just a min

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just charge 'success' event and paymentIntent 'failed' events and paymentIntent 'cancel event' are availabe and can update status.

jagged jacinth Nov 25, 2025, 12:36 PM

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We need more details here to help you see what was the issue

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What is the PaymentIntent Id you are referring to? What is the Event Id you were expecting to get and you didn't received in order to update the status in your integration ?

craggy lotus Nov 25, 2025, 12:52 PM

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in Tap to Pay react native SDK when we collect pin if device developer mode enabled or screen recoder active or accssebilities enabled etc payment failed,

how to recieve this event in our backend?

jagged jacinth Nov 25, 2025, 12:55 PM

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how to recieve this event in our backend?
You need to catch this from you ReactNative SDK and then call your backend (via a custom API) and update the transaction

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There won't be a webhook event for that particular use case

tulip wingBOT Nov 25, 2025, 12:59 PM

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craggy lotus Nov 25, 2025, 1:04 PM

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ok what about strip side , How to update that?

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upbeat valley Nov 25, 2025, 1:08 PM

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👋 If you want to cancel a Payment Intent on the Stripe side, you can cancel it with this API call: https://docs.stripe.com/api/payment_intents/cancel

craggy lotus Nov 25, 2025, 1:09 PM

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NO I don't want to cancel this.

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I want make status 'failure' like others.

upbeat valley Nov 25, 2025, 1:13 PM

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There's no status specifically called failure for Payment Intents. I think canceled is the closest to what you're looking for: https://docs.stripe.com/api/payment_intents/object#payment_intent_object-status

craggy lotus Nov 25, 2025, 1:50 PM

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So in this situation, how can we know whether the user canceled the payment manually or the payment failed because of developer-mode-enabled?

upbeat valley Nov 25, 2025, 1:53 PM

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You can pass a cancellation_reason to the cancel call which will populate the cancellation_reason on the object which can be used to identify it

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