s123317_api | Stripe Developers | Page 1

tardy condorBOT Nov 25, 2025, 10:21 AM

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left grove Nov 25, 2025, 10:22 AM

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👋 happy to help

short knoll Nov 25, 2025, 10:22 AM

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Hi 🙂

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I can't see in the log if we did a correct API call using the header information

left grove Nov 25, 2025, 10:24 AM

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basically you're trying to find the creation request of pi_3SXHjuIpbbIMMVWQ1plAYtvE ?

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you're passing your own account ID instead of the Connected Account ID

short knoll Nov 25, 2025, 10:25 AM

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yes. I would like to be sure our set up is correct. That payment Mor should be a connected account

left grove Nov 25, 2025, 10:25 AM

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I'm missing something here

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when you create a Direct Charge on a Connected Account the -H "Stripe-Account: {CONNECTED_STRIPE_ACCOUNT_ID}" shouldn't be the platform Account ID but rather the connected account's

short knoll Nov 25, 2025, 10:29 AM

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Thank you i will check and try again

tardy condorBOT Nov 25, 2025, 10:56 AM

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short knoll Nov 25, 2025, 11:05 AM

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We did another test. We have this error: the payment is incomplete with error message “No such reader: 'tmr_GIkw2wa43GC2Dm”.

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We are processing the transaction with a terminal. The terminal is set up on the platform account.

next trellis Nov 25, 2025, 11:06 AM

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hey there 👋 taking over for tarzan - do you have the request ID for this error?

short knoll Nov 25, 2025, 11:08 AM

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That one : pi_3SXJzWIRAmXmRSgw1DIGL3ux

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Hi 👋

next trellis Nov 25, 2025, 11:11 AM

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hmmm, I don't see the error in the logs for that payment intent

but regardless, you mentioned that the terminal is set up on the platform account

to use Direct Charges with Terminal, the Stripe-Account header needs to be set in every request, end-to-end (so the terminal should be created on the connected account)

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https://docs.stripe.com/terminal/features/connect#direct

short knoll Nov 25, 2025, 11:13 AM

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Problem we are processing some transactions on the platform because for one product we need to token the customer cards and register it to the platform.

next trellis Nov 25, 2025, 11:17 AM

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ah I see

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we have a beta feature that may be helpful here: https://docs.stripe.com/terminal/features/connect#direct-platform

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but it's in private preview, so you'll need to request access for your account

short knoll Nov 25, 2025, 11:19 AM

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Online we are setting up the api key then entering -h connected account for direct transactions. We can do this with terminal?

next trellis Nov 25, 2025, 11:21 AM

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the integration is the same in terms of how you set the keys and the Stripe-Account header, but the difference is that for Terminal, by default, all resources must be owned by the same account (i.e. for Destination Charges, the platform owns the device - for Direct Charges, the connected account owns the device)

short knoll Nov 25, 2025, 11:22 AM

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Ok. So we need that preview feature to make it works

next trellis Nov 25, 2025, 11:25 AM

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I believe so, but I'm afraid we're not experts in preview/beta features in this channel

my recommendation would be to follow the 'Contact us' link[0], and explain your use case when you contact us, so the product team running the beta can confirm if this is the right solution for you

[0] mailto:stripe-terminal-betas@stripe.com

short knoll Nov 25, 2025, 11:25 AM

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Thank you for your help

#s123317_api